Bank Chooses Encore® Branch Automation and uOpen™ Online Account Opening to Leverage Efficiency Gains that Will Improve Customer Experience
LAKE MARY, FL, May 12, 2014 /CNW/ - DH Corporation (TSX: DH) (the "Company") today announced that Peoples Bank ($1.03B), based in Newton, North Carolina, has licensed its Encore® branch automation and uOpen™ online account opening solutions. These solutions, in conjunction with the bank's existing use of D+H's Touché® Analyzer for business intelligence, will enable the institution to more effectively support its omni-channel vision, which aims to improve efficiency and consistently deliver the same customer experience across multiple delivery channels.
Peoples Bank has been a long-time user of Touché Analyzer for business intelligence. The addition of Encore for sales and service, new account opening and teller line automation, as well as uOpen for self-service online account opening, will unify the branch and online channels for uniformity across deposit account opening and servicing in the branch and online, while also synchronizing the self-service and staff-assisted experience from the consumer's perspective. Additionally, the business intelligence provided by Touché Analyzer will improve Peoples Bank's cross-selling techniques and results. The bank hopes to leverage efficiencies garnered through the integration of these solutions to reduce redundant processes and improve workflow.
"We already had a high regard for D+H as a solutions partner based on our existing relationship and history with the Company," said Bill Cable, COO, Peoples Bank. "We easily saw the potential for integration of the additional solutions to support our omni-channel and universal representative strategies. Eliminating redundant data entry in multiple systems, the seamless flow of information among the different touch points and the ability to make business intelligence actionable at the front line all ensure improved efficiency and a better customer – and employee – experience."
"Peoples Bank demonstrates the kind of strategic vision necessary to compete and win in today's challenging climate," said Scott Hansen, senior vice president of marketing, D+H. "Assimilation of the online and retail experience – along with the addition of actionable business intelligence – will help keep their customers engaged with the bank. We look forward to continuing our partnership with Peoples Bank and supporting their ongoing strategic efforts."
D+H is a leading provider of secure and reliable technology solutions to domestic and global financial institutions with a reputation for being a trusted partner that helps clients build deeper, more profitable relationships with their customers based on rich industry and market insight, and consumer knowledge. Today, approximately 7,000 banks, specialty lenders, community banks and credit unions rely on D+H to deliver solutions across three broad service areas: Banking Technology Solutions, Lending Solutions, and Payments Solutions. Our integrated, compliant technology solutions enable clients to grow, compete, and optimize their operations, while our forward looking approach helps them stay ahead of the market and anticipate changing consumer needs. D+H is one of the world's top FinTech companies as measured on the FinTech 100 list.
DH Corporation is listed on the Toronto Stock Exchange under the symbol DH. Further information can be found at www.dhltd.com and in the disclosure documents filed by DH Corporation with the securities regulatory authorities at www.sedar.com.
SOURCE: DH Corporation
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