ContactWorld for Service Recognized for Exceptional Innovation
LONDON and SAN FRANCISCO, June 30, 2014 /CNW/ - NewVoiceMedia, the leading provider of cloud customer contact solutions, announced today that TMC, a global, integrated media company, has awarded NewVoiceMedia's ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award.
"Today, delivering quality customer service is what puts successful companies ahead of the competition," said Jonathan Gale, CEO of NewVoiceMedia. "Our team is dedicated to providing customer service reps with the most effective tools that increase customer acquisition and loyalty, and we are honored that TMC recognizes our innovative ContactWorld for Service solution."
ContactWorld for Service integrates seamlessly with Salesforce, enabling businesses to deliver a customer service experience that improves satisfaction and lowers customer churn. Now businesses can effectively route and manage inbound calls, email queries and social engagement based on Salesforce data history, thanks to the true cloud innovations in our platform. Equipped with the ability to intelligently connect with customers from anywhere on any device, reps can improve handle times and elevate the customer experience.
"Congratulations to NewVoiceMedia for receiving a 2014 Communications Solutions Product of the Year Award," said Rich Tehrani, CEO of TMC. "ContactWorld for Service has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and social communications brought to market in the past twelve months. I look forward to continued excellence from NewVoiceMedia in 2014 and beyond."
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 40 countries and five continents, NewVoiceMedia's 250+ customers include: Topcon, PhotoBox, DPD, Lumesse, QlikTech and Cunningham Lyndsey. For more information visit http://www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit http://www.tmcnet.com.
For further information: NewVoiceMedia Contact: Peter Day, BOCA Communications for NewVoiceMedia, +1-415-738-7718 x 42, [email protected]; TMC Contact: Rebecca Conyngham, Marketing Manager, +1-203-852-6800, ext. 287, [email protected]