SAN FRANCISCO, Sept. 3, 2014 /CNW/ - NewVoiceMedia, the leading provider of cloud contact center solutions, has strengthened its leadership team with the appointment of Kev Willers as SVP Services.
Willers will be responsible for global pre-sales and services and brings more than 23 years' IT industry experience to NewVoiceMedia. Kev joins from salesforce.com, where he was responsible for customer success and partner programs. He has also held leadership positions at Symantec and Parametric Technology Corporation (PTC).
The new position closely follows NewVoiceMedia's investment of $50m from Technology Crossover Ventures, Bessemer Venture Partners, Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com, and is a key milestone in the company's rapid international expansion. Now spanning 116 countries and six continents, NewVoiceMedia is outpacing the cloud contact center market fivefold¹ and has doubled its number of staff over the last year to meet increased demand for its technology.
"It gives me great pleasure to welcome Kev to the team as we continue to accelerate the scale of our global operations," said Jonathan Gale, CEO, NewVoiceMedia. "With his extensive industry expertise, Salesforce background and impressive leadership experience, Kev will be invaluable to the business as we further reinforce our position as leader in the cloud contact center market. We look forward to his contribution to NewVoiceMedia's future."
"Organizations want to gain maximum value from their IT investments, while driving innovation and business advantage, so it's no surprise that NewVoiceMedia's award-winning true cloud solutions, with their seamless Salesforce integration, have enabled the
business to quickly expand its global customer base," said Kev Willers, SVP Services, NewVoiceMedia. "As the demand for innovative true cloud technology continues to grow, NewVoiceMedia is disrupting one of the biggest markets in the world, transforming the way companies do business and driving our customers' success. I look forward to helping support our continued growth."
Kev holds a First Class Honors Bachelor's Degree in Computer Science from the University of Leeds. In his spare time he is a triathlete and enjoys racing and competing in Ironman events and cycle sportives.
For further information about NewVoiceMedia, visit http://www.newvoicemedia.com.
¹Based on the June 6, 2012 Market Trends: Contact Center as a Service, North America, 2012 research compiled by analysts Daniel O'Connell and Drew Kraus of Gartner, Inc., "The North America contact center as a service market is projected to experience a compound annual growth rate of 17.8% through 2016".
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 116 countries and six continents, NewVoiceMedia's 250+ customers include: Topcon, PhotoBox, DPD, Lumesse, QlikTech and Wowcher. For more information visit http://www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
For further information: Media Contact: Michelle Reingold, BOCA Communications for NewVoiceMedia, Phone: +1-415-738-7718 x 40, [email protected]