Figures show that marketers recognise 2014 will be a turbulent year, expecting a push towards a more multi-channel approach, and the increasing redundancy of discrete marketing and communications departments
NEW YORK, Oct. 18, 2013 /CNW/ - For the first time, leading business intelligence firm Incite MC have released an in-depth study on the future of the marketing role within large corporations.
Based on in-depth discussions with Chief Marketing Officers from Fortune 100 brands, along with feedback from over 1,000 marketing executives, the white paper details how the marketing role will evolve to 2015.
The study highlights that marketers recognise turbulent times are ahead, with 88% saying they face significant internal and external pressures to evolve. The core reason for this turbulence is the increasing power of the customer, and thus the increasing popularity of 'customer-centric' practices in the boardroom. 92% of brands say their business must become more closely aligned to their customer in the years ahead.
This shift provokes turbulence for marketers in 2014:
Brands must increasingly 'be where the customer is'
76% of brands recognise that their 'multi-channel' marketing approach is not as developed as it should be. Senior leaders recognise that "people simply aren't looking at [print, media and television] any more", and thus budgets for a more wide-ranging multi-channel approach are increasing, with 74% expecting budgetary increases in the year ahead.
Distinct marketing, communications and customer service departments must be replaced with a more customer-centric organisational model
Customers have heightened expectations about their interactions with brands, expecting a speedy, consistent experience which draws on all previous contact they've had with a brand.
95% of respondents say multiple departments need to work better together to deliver this enhanced and unified customer experience. Specifically, 82% identify that marketing and communications departments must work better together in the coming year.
For more findings, please go to http://www.incitemc.com/whitepaper.
About Incite MC
Incite Marketing and Communications (http://www.incitemc.com) is committed to providing highly relevant, research-based insights for the marketing and communications community. Through detailed analysis, industry benchmarks and revealing interviews, our purpose is to shed light on central challenges so executives can succeed in an ever-evolving, fast-paced industry.
SOURCE: Incite Marketing and Communications
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