The solution, powered by Inventia 3.5 platform is at the sweet spot of Digital Transaction Management and Customer Engagement technologies and will be presented at the Mobile World Congress in Barcelona, Feb 27th - March 2nd 2017
SENIGALLIA, Italy, Feb. 23, 2017 /CNW/ - Namirial announces today the release of LiveID & eSignAnyWhere, the first omnichannel WebRTC Customer Engagement solution designed to move any sales or CRM process to digital channels and to allow the execution of legally binding contracts into a chatbox system.
The solution, easy to integrate in every legacy environment, includes text and video chat omnichannel engagement, video CRM, live video identification, electronic signature and electronic payments, all integrated into a chatbox.
LiveID & eSignAnyWhere will enable companies in any industry to simplify the way business gets done by transforming slow, complex, costly, manual paper-based processes into frictionless and adaptable digital ones. The solution can be deployed on SaaS, private cloud or on-premises.
Thanks to LiveID & eSignAnyWhere, Customer on-boarding and Know Your Customer processes can go fully digital, with the capability to verify live the user identity by video chat and to sign legally binding contracts online.
"We are announcing a unique solution today," comments Antonio Taurisano, Namirial Director of Digital Transaction Management. "Based on our eSignAnyWhere platform and powered by Inventia technology, it allows customer engagement and contract execution using all types of eIDAS compliant electronic signatures, with a simple, intuitive and operator assisted user experience on all channels. We already have several customers interested in this solution all over Europe and we are now exploring the US market."
"We are excited to provide our technology to Namirial," says Andrea Cinelli, Inventia CEO. "The solution makes the customer engagement and contract closing process so simple and effective, that we estimate a 10x reduction of sales acquisition cost, a 5x improvement in conversions and a 6x improvement in customer satisfaction."
The product will be presented at the Mobile World Congress in Barcelona, Feb 27th - March 2nd 2017 where Namirial and Inventia will be in Hall 1 Stand 1E5
Namirial is a Software and Service Company and a Trust Service Provider, which offers Trust Services like e-signature, time stamping, registered e-mail, e-invoicing and digital archiving to more than 1,000,000 customers. Namirial has installed more than 400,000 seats of its handwritten biometric signature SW and process several millions of transactions every day.
Founded in 2012 in Italy, Inventia is a leading B2B2C Independent Software Vendor providing the most complete Omnichannel Digital Sales Automation & Customer Engagement solution to manage End to End customer relationship blending Live Chat features (text/audio/video) with business process capabilities to deliver best in class Customer Experience.
SOURCE Namirial Spa