SCOTTSDALE, AZ, Sept. 18, 2018 /CNW/ - Solarwinds Empower MSP Conference - MSPWorx, a division of CareWorx Corporation, pioneering the Managed ITSM model to the mid-market, today announced their new MSPWorx Partner Program.
CareWorx, one of the top 50 global managed service providers, created MSPWorx earlier this year as a separate division to deliver what it calls Managed ITSM, which includes: 24x7 Service Desk, GrandCentral (ServiceNow-as-a-Service), Remote System Administration and IT Automation. Managed ITSM is a new service model that fuses the automation and 24x7 proactive management of managed services with the best-in-class, market-defining ITSM platform of ServiceNow.
"We developed our Managed ITSM program only two years ago and have seen triple-digit growth in the mid-market across North America," says Mark Scott, CEO of MSPWorx. "ServiceNow is the dominant service management platform for enterprise and one of the most significant business software companies in decades. MSPWorx has taken ServiceNow and right-sized it for the mid-market, and now MSPs, with our new partner program."
The MSPWorx Partner Program launch at Solarwinds Empower MSP will include a demonstration of the new integration the company has built between N-central RMM and ServiceNow. The new partner program is geared at three types of channel partners, which MSPWorx already partners with:
Elite MSPs looking at going up-market;
ServiceNow implementation partners looking to generate add-on recurring revenue;
Global System Integrators looking at expanding their ServiceNow practice.
"It's exciting for us to finally unveil our partner program to the MSP community with our old friends and colleagues at Solarwinds." stated Marco La Vecchia, EVP & GM at MSPWorx. "15 years ago, N-able introduced much of what we know today as managed services for the SMB market. Managed ITSM feels very similar to those early days and the mid-market of 100-5000 employee companies is massive!"
Beyond ITSM in 2019 MSPWorx' vision is to move beyond ITSM with the release of Virtual Agent capability in GrandCentral 2.0 in Q4 2018. In addition, will be the introduction of Managed BPO (Business Process Outsourcing) with service modules for Customer Service, HR and Facilities Management along with a Universal Service Desk (USD) to support all of these key business functions. Solarwinds MSP partners get the first-mover advantage by visiting MSPWorx booth at Empower MSP.
About MSPWorx MSPWorx pioneers the Managed ITSM model to the mid-market delivering 24x7 Service Desk, GrandCentral ServiceNow-as-a-Service, Remote System Administration and IT Automation. Mid-market service organizations across North America leverage the MSPWorx service management platform to deliver 24x7 support, IT service management, IT automation, security and self-service to end-users. MSPWorx is a division of CareWorx Corporation, a top 50 global managed service provider.
CareWorx® is a top 50 global managed service provider (MSP) and the market-leader in technology solutions for senior care. The CareWorx Managed Services division provides organizations with a complete platform to deliver 24×7 service desk, IT service management, IT...