TORONTO, June 26, 2015 /CNW/ - Moneris, one of North America's largest processors of debit and credit card payments, announced that their Sackville, New Brunswick Contact Centre has been awarded three Awards of Excellence from ContactNB. This is Moneris' third consecutive year of recognition and is an indication of the company's commitment to outstanding customer and community service.
Moneris received the Quality Excellence in Customer Experience, Community Involvement and Environmental Awareness awards at the Awards of Excellence Gala held by ContactNB on June 18 in Moncton, New Brunswick. Additionally, three Moneris staff members won in the Employee of the Year, Leader of Year for the Centre and Individual Member Award categories. Moneris' Sackville contact centre has strong community support programs in place for volunteerism and fundraising and promotes environmental initiatives such as recycling, composting and fresh produce donation, grown in the Moneris garden and provided to community members in need.
"We are very proud of our Customer Relations team and pleased that their efforts to provide a superb end-to-end customer experience are being recognized," said Fern Glowinsky, Chief Operations Officer at Moneris. "These awards are a testament to the work they do every day to help both Moneris' customers, and the local community."
The Moneris' contact centre in Sackville assists Canadian and U.S. customers with everything from billing and account setup to technical and product support, ensuring a smooth end-to-end customer experience with the wide variety of payment solutions offered.
Made up of 18,000 employees, ContactNB is a provincial contact centre association committed to industry growth, employee development and enhanced community awareness. The ContactNB Awards of Excellence recognize excellent practices within the contact centre industry, while showcasing the tremendous contributions of its member companies to their local communities and province.
About Moneris Solutions
As one of North America's largest providers of payment processing solutions, Moneris Solutions Corporation ("Moneris") offers credit, debit, wireless and online payment services for merchants in virtually every industry segment and processes more than three billion transactions, annually. Moneris offers electronic loyalty and stored-value gift card programs. With more than 350,000 merchant locations, Moneris provides the hardware, software and systems needed to improve business efficiency and manage payments. For more information please visit www.moneris.com.
SOURCE Moneris Solutions
For further information: Media contact: Aimee Lazarus, Director of Communications, Moneris, 416-734-1062, [email protected]