TORONTO, Oct. 1, 2015 /CNW/ - Millennium1 Solutions (referred to as "Millennium" or "M1S") was honored to be recognized at the 12th annual Ottawa Regional Contact Centre Association (ORCCA) Contact Centre Excellence Awards.
The Ottawa Regional Contact Centre Association (ORCCA) honors businesses annually with its Contact Centre Excellence Awards. ORCCA's judges award businesses based on stringent criteria including a focus on people development, strong employee-engagement programs, quality assurance and customer satisfaction. Millennium's Ottawa-based facility was named the 2015 Contact Centre of the Year in the medium to large (100+ agents) category.
Millennium's Ottawa site employs over 550 team members and is poised for further growth with more than 100 new agents joining their team in the fourth quarter. This award highlights the success of the company's approach to focusing on both its customers and its employees. With a bias towards customer experience and executional excellence, Millennium prides itself on its ability to help employees grow, with career development and robust employee engagement programs. They are also strong supporters of each community they operate in, with a variety of community and charitable activities taking place in each location.
In addition to their Contact Centre of the Year award, Millennium is also proud to have had several team members recognized with individual awards at the September 16th gala, including a Lifetime Achievement award for its CEO, Don Moffatt.
"On behalf of the team at Millennium1 Solutions, we are exceptionally proud to have been recognized as an industry leader by ORCCA," says Tom Band, President and COO at Millennium1 Solutions. He adds, "At every level of our organization, our people strive for best-in-class performance and delivery of strategic value to our client partners. I'd like to congratulate our Ottawa team for this prestigious recognition and thank ORCCA for their ongoing contributions to the contact centre industry in the Ottawa region."
These awards come just months after Millennium's receipt of additional industry awards, presented by SQM Group Inc. at their 16th annual awards gala on June 4, 2015 recognizing both customer experience performance and best practice delivery.
For more information about the company and current job postings please visit: www.millennium1solutions.com/careers.
About Millennium1 Solutions:
Millennium1 Solutions (Millennium Process Group Inc.) is a leading North American Business Process Outsourcing (BPO) solutions provider with a solid track record of providing end-to-end B2B2C solutions for its customers and their clients.
Millennium manages delivery of critical processes for its customers, supporting their needs for capacity and flexibility, as well as providing efficiency-gaining servicing solutions and strategies. Millennium has close to 40 years' experience with customers including many recognizable North American brands across a variety of industries.
Headquartered in Toronto, Ontario, Canada, Millennium also has Canadian offices in Ottawa (ON), Orangeville (ON), and Bridgewater (NS), as well as a US location in San Antonio (Texas) and an offshore facility in the Philippines.
SOURCE Millennium1 Solutions
Image with caption: "Millennium1 Solutions (CNW Group/Millennium1 Solutions)". Image available at: http://photos.newswire.ca/images/download/20150930_C3084_PHOTO_EN_511009.jpg
For further information: Holly Abbott, Director, Quality and Corporate Communication, [email protected], www.millennium1solutions.com