LUXEMBOURG, Oct. 16 /CNW/ - MACH, the leading provider of hub-based mobile communications exchange solutions, today announced the launch of its CAMEL roaming solutions. These managed service-based solutions provide mobile operators with real-time visibility of customer roaming activity abroad to guarantee service quality reduce wholesale costs and eliminate revenue leakage.
Mobile operators face a number of issues when their customers make roaming calls abroad. Firstly, they cannot control the quality of service delivered to their customer. Poor service quality can result in reduced call volumes and even in reduced customer satisfaction and churn. Secondly, the wholesale cost of calls delivered by a visited network is a large component of cost of sale to the home network operator, and directly impacts profit margins. Thirdly, there is an increased exposure to fraud due to the time lag between service consumption and access to call data. Finally, prepaid call volumes are reduced by the inavailability of customer top-up facilities.
MACH's Optimal Call Handler (OCH) allows operators to handle the routing plan for calls made back to the home country by customers roaming abroad, optimising call quality and reducing wholesale cost. MACH's Data Clearing solution correlates home provider and visited provider billing to eliminate billing file discrepancies, so that no adjustments are required to billing systems and processes. As the leading provider of clearing house solutions to the wireless roaming market, MACH is uniquely positioned to manage billing and settlement processes for home operator-handled calls.
MACH CAMEL solutions also offer real-time visibility of customer consumption to reduce exposure to fraudulent activity, and MACH's Prepaid Gateway will allow operators to identify prepaid customers with low credit levels to maintain service availability. All of MACH's solutions are available on a managed service basis, eliminating the cost and lead-time required for operators to build their own CAMEL infrastructure.
The impact on both wholesale cost and service quality is significant and immediate - delivering improvements from the first minute of the first call handled. MACH's managed service solutions require no time-consuming and costly network implementation, and can be applied on a modular basis by activating only on as many routes or destinations as required.
"Roaming calls make up as much as 20% of operator revenues, and yet it is the area where operators have least control over cost and quality," said Mr Tue Hermansen, Product Management Director, Next Generation Roaming Products, MACH.
"With travel and roaming volumes set only to increase, it is a leakage that operators have to plug, and MACH CAMEL roaming solutions are the first of their kind to provide the cork!"
MACH's CAMEL roaming solutions are available today, and additional prepaid roaming solutions will be added in 2010.
MACH is the leading provider of hub-based mobile communications exchange solutions, uniting the global telecommunications marketplace. MACH solutions accelerate operators' and providers' time to market, optimise service delivery to the mobile end-user, and accelerate the settlement of inter-operator financial liabilities.
MACH HUB-XC(R), a unique suite of integrated hubbing applications and managed services, connects any provider of any mobile application over any technology to build, deliver and monetise customer-centric mobile business models. HUB-XC(R) connects Communications Service Providers (CSP's) at every stage of the mobile application value chain and enables the efficient flow of mobile traffic, of service validation, delivery and billing information, and of settlement transactions.
MACH solutions unite CSP's to expand their service offerings and to extend their reach. They connect CSP's for the reliable, seamless, cost-effective delivery of mobile services, and they empower CSP's to optimise performance and to identify new market opportunities.
MACH is the largest provider of data and financial clearing solutions for wireless roaming, and more than 50% of the world's roaming calls are processed through MACH systems. 15 out of the 24 members of the GSMA executive committee use MACH's clearing services.
MACH operates the world's largest open connectivity roaming hub, Link2One, and more than 60% of all NRTRDE files are processed and verified in MACH's NRTRDE hub.
Founded in 1987, MACH today incorporates the experience and expertise of market-leaders such as Dan Net, Cibernet, End2End and PROGRATOR/gatetrade.
Headquartered in Luxembourg, MACH has offices in 12 countries and employs more than 1,000 people worldwide serving over 650 mobile network operators (MNO's), as well as technology providers, fixed network operators, application stores, SMS aggregators, and supply chain management customers in nearly every country in the world. http://www.mach.com
For further information: For further information: Enquiries : MACH, Helle Auken Lygum, Global Marketing Project Manager, E-mail: firstname.lastname@example.org, Tel: +45-4582-1600