MONTREAL, Sept. 18, 2012 /CNW Telbec/ - Agility Metrics announced today that it has been chosen by Les Rôtisseries St-Hubert, one of Quebec's most respected restaurant chains, to implement a comprehensive Guest Experience Management program in restaurants across Eastern Canada. This program will enable St-Hubert to capture guest feedback, measure guest satisfaction, and continue to deliver unique guest experiences, which have been synonymous with the brand for more than 60 years.
The Guest Experience Management program will cover every possible encounter a guest can have with Les Rôtisseries St-Hubert, including the casual dining experience, take-out counter, delivery service, drive-through, as well as the St-Hubert Express and Le St-Hub Resto-Bar. Guests will provide real-time feedback about their St-Hubert experiences using multiple data collection methods, including cutting edge mobile surveys that function smoothly on iPhones, Blackberries, or Android smartphones. Using Agility Metrics' Clik2Tell Social Advocacy platform, guests will be able to share word-of-mouth about their dining experiences on Facebook and other social networks, while restaurant managers will be empowered to rapidly review negative guest experiences using Agility Metrics' Customer Alerting & Recovery platform.
St-Hubert will leverage Customer Insight Manager, Agility Metrics' best-in-class online reporting and analytics platform, to measure operational performance and track guest satisfaction from a network perspective. At the restaurant level, operators will have real-time access to detailed customer satisfaction and loyalty tracking, store performance reports, and key driver breakdowns, while regional and upper management will be able to view multi-location reports, regional and brand-wide guest experience benchmarks, and performance comparisons between St-Hubert facility types. All of these insights will be delivered using the industry's most flexible reporting and analytics platform, which features dynamic customer insight dashboards and fully customizable, role-based reports.
"We are pleased to partner with Agility Metrics," said Lyne Chayer, Marketing Vice-President at St-Hubert Group. "This is a great opportunity for us to improve and maintain our role as leaders in the restaurant industry. Customer service is our number one priority and it is paramount that we keep up with today's guests, who are empowered by social networks and mobile devices. We believe that this platform will help us increase customer satisfaction."
"If you've had the pleasure of eating at St-Hubert before, you know they are famous for three things: amazing rotisserie chicken, incredible dining experiences and bright yellow delivery cars" said Richard Pridham, President and CEO of Agility Metrics. "St-Hubert's decision to choose Agility Metrics as their Guest Experience Management partner is a huge honor for our company, and it speaks volumes about our increasing momentum in the food service industry."
About Les Rotisseries St-Hubert
Founded in 1951 in Montreal, St-Hubert restaurants can be found in Quebec, Ontario and New Brunswick and serve over 33 million meals every year. St-Hubert has a long tradition for innovating and constantly applying to meet its customers' needs.
About Agility Metrics
Agility Metrics is one of North America's leading suppliers of Customer Experience Management solutions. Agility Metrics leverages cutting-edge customer feedback technology and deep sector expertise to help leading brands increase customer satisfaction, recover at-risk customers, and strengthen brand loyalty.
Staffed by passionate and dedicated people, Agility Metrics is proud to be servicing some of the leading retail and food service brands across North America. Please visit agilitymetrics.com for more details.
SOURCE: Les Rôtisseries St-Hubert
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