Toronto-based IT Infrastructure and Operations Company to Drive Superior Client-Centric Experience
TORONTO, Jan. 31, 2017 /CNW/ - Coreio Inc., a leading IT services provider for enterprise-scale companies, is proud to announce that Brookfield Renewable's North American Operations has retained Coreio to provide Managed IT Infrastructure and Operations services, including full-time request/incident management and on-site, bilingual IT support to its offices in Canada and the U.S., starting in May 2017, on a contract term of 5 years.
As part of the agreement, Coreio will provide Brookfield Renewable's North American Operations with a dedicated Service Desk, based in Toronto, to support more than 1,000 end users in both Canadian French and English. Coreio will provide its onsite Deskside Support services via a multi-modal service model with full-time onsite support resources embedded at Brookfield Renewable's main locations across Canada and the United States. The Deskside Support fleet will integrate closely with the Toronto-based Service Desk team who will provide level one support to end users and dispatch technicians as needed.
"Coreio is very pleased to be working with Brookfield Renewable's North American Operations to support its IT Infrastructure and Operations," said Rob Muroff, Chief Operating Officer at Coreio. "We know that Brookfield Renewable recognized in Coreio an experienced, truly client-centric organization that takes our clients' end users' productivity and satisfaction very seriously."
Coreio approaches client challenges by seeing them from the perspective of the client's business goals first, and then designing custom solutions that produce optimal business value. In addition to providing request/incident management and on-site IT support, Coreio provides strategic IT counsel to enterprise clients regarding Infrastructure and Operations, and a variety of managed IT services across data centre and networking and asset lifecycle management.
Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best. Visit www.coreio.com for more information.
SOURCE Coreio Inc.
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For further information: Jennifer Solmes, Senior Manager, Communications, Coreio Inc., Tel: (647) 401-0084, Email: Jennifer.Solmes@coreio.com