Lagan Receives 'Strong Positive' Rating in Leading Analyst Firm's Local
Government CRM Products MarketScope Report

BETHESDA, Md., Oct. 8 /CNW/ -- Lagan, a provider of enterprise case management solutions that streamline the delivery of public services to constituents, today announced that it has received the highest possible rating in Gartner's 2009 MarketScope: Local Government CRM Products [1]. Lagan was one of eight software suppliers evaluated in the report, and received a "Strong Positive" rating.

This MarketScope compares the offerings of providers of CRM commercial off-the-shelf (COTS) software to local government agencies. Vendors were reviewed according to their vertical/industry strategy, product/service, overall viability, geographic strategy and offering (product) strategy, with different weighting accorded to each category.

"For 15 years Lagan has remained committed to meeting the needs of local government with CRM technology solutions that provide a cost-effective way to enhance service delivery to the public. We are proud to be recognized with a strong positive rating in Gartner's Local Government CRM MarketScope," said Des Speed, President and CEO of Lagan. "We remain committed to delivering innovative CRM solutions that are quick to deploy, lower total cost of ownership, and support transparency and accountability with performance reports and metrics for more informed budgeting and planning."

A complete Gartner MarketScope for Local Government CRM Products report is available, compliments of Lagan, by visiting:


    About Lagan

Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 180 government agencies on five continents rely on Lagan's innovative, cost-effective enterprise case management (ECM) solutions for human services, constituent resource management, call centers, disaster preparedness and integrated case management. Lagan's award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last six years in recognition of superior revenue growth, Lagan was founded in 1994 and is privately held. For more information about Lagan, please visit and keep up with industry news on Twitter at


    About the MarketScope

The MarketScope is copyrighted 2009 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] MarketScope for Local Government CRM Products, September 29, 2009. By Massimiliano Claps




For further information: For further information: Katie Sieck of Lagan, +1-202-716-8167, Web Site:

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