ST-GEORGES, QC, March 5, 2013 /CNW Telbec/ - Komutel inc. ('Komutel'), a leading Enterprise Communication Software Developer, acquires Novo Technologies, an industry specialist in call recording, quality control and workforce management solutions, whose headquarter is located in the greater Quebec city area. That acquisition will allow Komutel to maintain its continued growth and benefit from a larger customer base in Quebec, Canada and the United States, for its complete world-class offer. This is a second acquisition transaction for Komutel in the last twelve months.
"This acquisition will strengthen Komutel expertise in the contact center and call recording market, as well as extend an integrated set of solutions leading to a more complete and diversified offer for our customers" says Richard Poulin, CEO of Komutel. Louis Turmel, President of Novo Technologies, declares that "it is excellent news for our organisation and our customers. We are delighted to complement Komutel's offer, our customers will benefit from a wider range of solutions, all directly meeting their needs".
Komutel also welcomes more than twenty employees in the team. The synergies created with this transaction represent a great growth opportunity and supports Komutel's strategic development plan.
About Novo Technologies inc.
The President of Novo Technologies, Louis Turmel, becomes a member of the executive board of Komutel. He has positioned over the years Novo as a leading developer of innovative, flexible and parameter driven call recording and quality control software for call centers. Novo Technologies is dedicated to help organizations to proactively and effectively capture and manage corporate transactional content. The organisation provides its customers the tools and solutions needed to track and document voice based information. To this day, Novo has been providing its advanced technology and superior service to hundreds of organizations worldwide, in the insurance, financial services, healthcare and government markets.
About Komutel inc.
Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel solutions' portfolio, which includes: call centers applications, notification, mobility, interactive voice response, as well as those of Novo Technologies, can all be deployed in the cloud or in the customer environment. The various products of the organisation offer user-friendliness and flexibility, which have positioned Komutel as a recognized provider of value added solutions in the industry. Our customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more. Komutel solutions have respectively maximized communications performance in those industry sectors.
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