Providing award-winning customer support remains at the core of ISN's service practice
DALLAS, July 30, 2015 /CNW/ -- With over 60,000 customers across the globe, ISN improves the efficiency and effectiveness of contractor management systems. ISN's online contractor management platform, ISNetworld, helps connect 450 hiring organizations with more than 60,000 safe and reliable contractors in over 80 countries.
Headquartered in Dallas, TX, ISN has additional offices in Calgary, Sydney, London, Los Angeles, New York and Toronto to support its worldwide customer base with industry-leading service in more than 30 languages. This year, ISN's customers provided a 97 percent satisfaction rating across its LiveChat support platform and a 95 percent overall approval rating for quality service. Understanding the importance of in-person interaction, ISN has conducted more than 1,000 one-on-one meetings with its contractor customers this year alone.
"ISN offers impeccable customer service which assists our contractors with maintaining compliance with our contractor safety standard," said John Welling, Director EHS & Emergency Services at Bristol-Myers Squibb. "[This] allows our staff to more greatly focus on field operations where the rubber meets the road rather than with program and insurance reviews."
In February, ISN was presented with two bronze Stevie® Awards for Sales & Customer Service, one of the highest international awards a private or public company can receive, in the Contact Center of the Year (Up to 100 Seats) - Technology Industries and the Customer Service Training Team of the Year categories. This past June, ISN also won top recognition at the Call Center Week Excellence Awards, placing second in the Best in Class Call Center with 100-199 Seats and third in the Best Training and Development Program.
"Establishing best-in-class customer support teams and processes remains the foundation of our service practice," said Joseph Eastin, ISN President and CEO. "We also recognize the value that multilingual support brings to our customers and we will continue to build upon our global outreach initiatives."
ISN provides an online contractor management platform, ISNetworld, which is designed to meet internal and governmental record keeping and compliance requirements. ISN collects health and safety, procurement, quality and regulatory information for more than 60,000 contractors and 450 Hiring Clients across capital-intensive industries. ISN's subject matter experts review this information to help assess the accuracy, relevance and timeliness of the data. Using ISNetworld as an integral part of their management systems, Hiring Clients are able to connect with safer, more reliable and sustainable contractors and suppliers around the globe. ISN serves as a forum for sharing industry best practices and benchmarking resources, leading efforts to improve the efficiency and effectiveness of contractor management systems. For more information, visit www.isn.com.
Vice President, Technical and Customer Services
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