Babin Bessner Spry LLP partner, Ellen Bessner, releases new book to minimize client complaints by bridging the communication gap
TORONTO, Nov. 7, 2018 /CNW/ - Ellen Bessner does it again in the sequel to her first book, best-seller Advisor at Risk, with Communication Risk, How to Bridge the Client-Advisor Gap to Protect and Grow Your Business. This new must-have book identifies communication gaps as the root cause of complaints by clients against their advisors/agents and dealers and insurance companies, and provides practical solutions to bridge that gap. Bessner, a litigation lawyer, distilled over 25 years of experience defending advisors into an essential, easy to digest, book.
Bessner uses real life examples from her litigation practice, injecting humour with fictitious names, to describe dangerous pitfalls in client-advisor communication and how to avoid these. Bessner says, "It will help advisors grow a solid business and avoid the cost and stress of losing clients while also reducing the risk of client complaints and litigation." Testimonials include "The best advisor-focused book I have ever read."
Bessner's deep expertise in the financial services industry means she can address in clear language tough issues advisors face, like the confusion associated with assessing clients' risk accurately and how to be proactive to avoid pitfalls associated with serving women and senior clients. There is also an accompanying Investor's Guide (How to get the most from your Registered Financial Advisor) to help both advisors and clients understand the challenges and provides tips and tools for better and more transparent communication. The Investor's Guide is bound in the book as well as available for advisors to download and print multiple copies for their clients.
Advisors learn how to protect and grow their business through better communication with clients. Clients learn the value of transparency and engagement, necessary to meet their financial goals.
Communication Risk and Advisor at Risk are both available on line and volume discounts are available through Bessner's law firm (all links for purchase, as well as the investor's guide are available at https://www.babinbessnerspry.com/book.html).
Ellen Bessner is an experienced, commercial litigator, known for her determination and common-sense advice. After 25 years of practice on Bay Street at prominent Canadian law firms, Ellen joined Babin Bessner Spry LLP in 2014, where she is a leader in commercial and securities litigation, employment litigation, directors' and officers' liability, professional liability and discipline (IIROC, MFDA, FSCO, OSC) and class actions. She is regularly retained to advise boards of directors and senior officers on compliance issues.
Babin Bessner Spry LLP is a boutique litigation firm that is active in a wide range of practice areas, including securities litigation, corporate governance issues (including director and officer liability), shareholder oppression litigation and derivative actions, insolvency, intellectual property, conspiracy, fraud, product liability, professional liability and discipline, employment, competition, class actions, and advertising law. Babin Bessner Spry LLP has been recognized as one of Canada's top ten litigation boutiques by Canadian Lawyer Magazine since 2016.
SOURCE Babin Bessner Spry LLP
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