CPC required a mobile checklist provider and related complementary or value-added services. The corporation required a supplier to review and analyze the data collected at corporate and authorized dealer post offices, and provide ongoing recommendations for continuous operational improvements. The term of the initial agreement is three (3) years with an additional two (2) one year extensions possible.
"During the RFP process, we were very pleased to have been able to show Canada Post our latest IntouchCheck software product which launched this month. It is very rewarding to have had IntouchCheck be selected as the best solution to meet their needs. IntouchCheck's built-in action management capabilities will become a key pillar of our CEM software due out this year," said Cameron Watt, President & Chief Executive Officer.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and solutions that help global brands delight their customers, strengthen brand reputation and improve financial performance. They help clients collect and centralize data from multiple customer touch points, and give them actionable insights to identify, sense and continuously improve customer experience efforts in real-time. Founded in 1992, Intouch is trusted by franchise and multi-location businesses for their customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
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SOURCE Intouch Insight Ltd.
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