International Customer Management Institute (ICMI) Adds Executive Summit to
2010 Conference Calendar

    Leading Organization for Contact Center Professionals to Provide Senior
    Executives with Exclusive Opportunities to Network and Learn

<p>PRINCETON, N.J., <chron>Sept. 15</chron> /CNW/ -- The International Customer Management Institute (ICMI), the industry-leading organization providing professional services such as consulting, training, and information resources to contact center professionals, has announced its 2010 conference calendar. The first conference of the year, taking place February 1-3 in <location>Miami</location>, Florida, will feature the newly launched ICMI Executive Summit. Crafted specifically for Senior Managers and Executives aligned with the contact center, the ICMI Executive Summit will provide exclusive learning and networking opportunities to these influential decision-makers. Highlights from the educational sessions include case study reviews, research briefings, break outs by industry and contact center size, keynote sessions, and Q&As. One unique feature of this distinctive event format will be its performance labs. These intensive, 3-hour sessions will enable attendees to experience simulated contact center scenarios and work to solve their real-life contact center issues and concerns in real-time.</p>
<p>"Senior Managers and Executives aligned with the contact center are seeking more sophisticated, higher level content and exclusive opportunities to network," said <person>Ruthann Fisher</person>, EVP/Global Brand Director for ICMI. "Through this highly interactive conference model, these senior level professionals will engage with critical content and real world solution offerings in a more intimate setting."</p>
<p>To guarantee a hands-on experience, participation in this event will be limited to no more than 100 top level call center industry executives.</p>
<p>ACCE, ICMI's annual global gathering for the call center community, will take place June 14-17 in <location>New Orleans</location>. ACCE provides a comprehensive educational program, extensive networking, case studies and interactive discussions, and an exhibit hall featuring an array of industry vendors. This event will continue to support the training and professional networking needs of contact center professionals at all levels.</p>

    For more information about ICMI and ICMI Events, please visit

    About ICMI
<p>The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.</p>

    About Think Services
<p>Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI.  Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than <money>$1.6 billion</money>.   To learn more, visit <a href=""></a></p>


For further information: For further information: Rachel Levy, Think Services, +1-609-759-4738, Web Site:

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