Outstanding Service for 16 Years in a Row Brings National Award
GRIMSBY, ON, Oct.14, 2016 /CNW/ - Now a sixteen-time CAM-X Award of Excellence winner, Intercon Messaging of Drayton Valley earned the Diamond Plus Award for sixteen years.
The Award of Excellence is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. Intercon Messaging was presented with the Award of Excellence and Diamond Plus Award at this year's CAM-X 52nd Annual Convention and Trade Show held at the Chateau Laurier, Quebec City, QC.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
"27 years ago, CAM-X introduced the Award of Excellence to the Call Center industry as a tool for independent assessment of the quality of service delivery. We are so pleased that Intercon Messaging has proven its commitment to excellence by its participation in this program, and are delighted that they have earned this prestigious award. Intercon Messaging has proven their excellent grasp of the extraordinary service levels necessary to satisfy such diverse and complex accounts." says CAM-X President Michael Leibowitz.
CAM-X extends its congratulations to the staff of Intercon Messaging on their proven quality service to their customers.
About CAM-X: Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.
SOURCE Canadian Call Management Association
For further information: Linda Osip, (800) 896-1054