Independent Research Firm Cites OpenText as a Leader in Enterprise Content Management for Transactional and Business Content Services

Transactional Report Cites OpenText's Hybrid Approach, and Notes the Company Continues to Execute on its Strategy to Embed Content and Process Services into Core Business Systems

WATERLOO, Ontario, April 6, 2017 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTEX), a global leader in Enterprise Information Management (EIM), today announced that analyst firm Forrester Research, Inc. (NASDAQ: FORR) has named OpenText a Leader in its Wave evaluations of Enterprise Content Management (ECM) for Transactional Content Services as well as Business Content Services1. The reports look comprehensively at the Enterprise Content Management market, identifying the most significant software providers and evaluated both OpenText™ Content Suite and OpenText™ Documentum. 

The report on Business Content Services cites OpenText's continued, "hybrid approach, making its Content Suite available in the OpenText Cloud, as well as customers' preferred public cloud services such as Azure or Amazon." It also notes OpenText's focus on "productivity use cases, with ongoing integration to major leading enterprise applications (such as Salesforce or SAP SuccessFactors)."

The Transactional Services report states that, "OpenText continues to execute on its strategy to embed content and process services into core business systems, including Salesforce, SAP, and other cloud and on-premises enterprise applications. Its application data archiving, BPM, life-cycle management, and foundational content services all support this extended ECM market position."

"We feel being ranked a leader for Enterprise Content Management by Forrester in both areas of evaluation, Transactional Content Services and Business Content Services, underscores the depth of use cases OpenText ECM solutions can successfully address," said Adam Howatson, chief marketing officer for OpenText. "We believe OpenText's strategy to support and extend the OpenText Content Server and OpenText Documentum platforms with services from LEAP has positively impacted our leadership position and reinforces a bright future for OpenText ECM customers."

According to the reports, "Forrester forecasts enterprise content management to be a global market worth $8 billion in 2017, rising to $9 billion in 2018." They note that, "business content includes familiar formats, such as office documents, spreadsheets, email, and multimedia" while "transactional content includes scanned documents or print streams generated from back-office applications." The reports find that "business content drives the day-to-day workplace experience" and "transactional content drives high-volume customer-focused processes."

The Forrester Transactional Content Services report reveals "that the top three areas of measurable return on investment (ROI) for ECM deployments are process automation, increased productivity of knowledge workers, and paper savings." While for Business Content Services, Forrester finds, "ECM program leaders in 2017 are focused on improving their organizations' compliance with regulations, digitizing their business processes, accelerating knowledge sharing, and improving their own customers' experience."

OpenText Content Suite and OpenText Documentum are ECM solutions designed to help organizations take full advantage of the opportunities offered through digital transformation. In the Transactional Content Services report, OpenText Content Suite and OpenText Documentum received the highest scores for strategy. Both received among the highest scores for strategy in the Business Content Services report as well.   

Forrester employs a rigorous process to create a Forrester Wave. Highlights include generating a detailed taxonomy of product attributes, gathering and validating data, and creating the Forrester Wave graphic. The Forrester Wave also includes a spreadsheet tool that is designed for end users to create their own shortlists based on their own particular needs. For every vendor, Forrester also creates a Vendor Scorecard with Forrester's assessment of the vendor's product or service.

Download "The Forrester Wave™: Enterprise Content Management — Business Content Services, Q2 2017" and "The Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 2017" for more details. 

About OpenText
OpenText enables the digital world, creating a better way for organizations to work with information, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit

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Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright ©2017 Open Text. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text. All rights reserved. For more information, visit: 

1 The Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 2017, The Forrester Wave™: Enterprise Content Management — Business Content Services, Q2 2017

SOURCE Open Text Corporation

For further information: Jeff Neal, OpenText, 925-600-5114,,

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