LAVAL, QC, March 22 /CNW Telbec/ - A new record in the history of the Société de transport de Laval (STL): In February, its buses recorded an on-time performance rate of 92.2%!
This is the first time that the index has surpassed the 92% mark, which it often came close to reaching in 2009.
In light of such spectacular results, the STL's business strategy makes full sense: By all ways and means, to ensure that transit users' experience is as pleasant as possible in order to increase ridership and transit users' loyalty, in a spirit of sustainable development.
The enviable results published today are definitely no stranger to last year's rollout of the Vehicle Scheduling Control System (VSCS).
Integrated into the bus drivers' compartment, the VSCS in fact serves a dual purpose: to track vehicles in real time, using GPS technology, and to allow for direct communications with the Control Centre.
With a mere glance at the console, the driver knows whether or not he is on schedule and, insofar as possible, adjusts his speed accordingly.
In this way, all employees give priority to on-time performance and to the accuracy of the timetables that over 60,000 transit users may check and appreciate every day.
With confidence, the STL even offers its famous Quality Guarantee: If a bus is late by at least 5 minutes, the STL promises to refund the transit user for the trip, by sending a free bus fare!
What other public carrier in Canada invests so much to be on time?
The STL, facts and figures
- The STL operates over 20 million runs annually.
- The overhaul of the bus network, made necessary by the extension of the
metro to Laval, gave rise to a 28% increase in service, faster trips
and more direct bus routes.
- The frequency of buses outside rush hours, on evenings and weekends,
has doubled on 12 lines since August 2009.
- The fare policy is particularly designed to encourage families to use
public transit: All adults paying their fare on weekends and holidays
may be accompanied, free of charge, by up to five children age 11 and
under. This policy also applies to every day in the summer, July 1 -
Labour Day. In addition, the STL's $1 fares on summer smog days are a
first in Québec.
- The STL is carrying out a feasibility study for a trolleybus network
powered by electrical energy.
- It is financing Éco Mobile à Laval, a major operation of Vélo Québec
and aimed at promoting alternate solutions to car use.
- It is also partnering with the Association québécoise de lutte contre
la pollution atmosphérique, Communauto and The Carpooling Network to
promote sustainable transportation in Laval.
- All vehicles on its fleet use biodiesel B5, a fuel that comes from
recycled oil that isn't made of corn.
- At the beginning of 2010, the STL launched STL Synchro, an
unprecedented program providing transit user information in real time,
by means of display units installed at bus stops and inside buses, with
the same information available via text messaging and Internet.
- The STL has its own page on Facebook, where it announces service
notices, and it is also on Twitter.
- The STL offers riders the opportunity to register on My STL to receive
notices on its bus routes that they usually take.
SOURCE Société de transport de Laval
For further information: For further information: Marie-Céline Bourgault, Director, Communications & Marketing, Société de transport de Laval, (450) 662-5429, email@example.com