Due to a recent ASTM standard update, IKEA has decided to recall the KULLEN 3-drawer chest in Canada, the United States (including Puerto Rico) and China.
BURLINGTON, ON, March 4, 2020 /CNW/ - Safety and product compliance are top priorities at IKEA. Both are integrated into our ways of working, from product development to products sold in the stores. We want our customers to feel secure that the IKEA product range complies with all relevant laws and standards.
The KULLEN 3-drawer chest has been sold in IKEA markets for more than 14 years and in Canada since 2016. IKEA has not identified any reports of serious injuries involving the KULLEN 3-drawer chest anywhere in the world. KULLEN 3-drawer chest is safe to use if attached to the wall, per the assembly instructions. The KULLEN 3-drawer chest is sold with a permanent tip-over warning label and has always been sold with tip-over restraints.
Consumers in Canada who have not properly anchored their KULLEN 3-drawer chest should stop, using it due to tip-over hazards, and are advised to bring it back to Returns & Exchanges at any IKEA location for a refund. Customer who want to keep their IKEA KULLEN 3-drawer chest, but who did not keep their tip-over restraint, can pick up a free wall anchoring kit at any IKEA location or contact the Customer Support Centre at 1-800-661-9807 or visit www.ikea.ca/saferhomestogether to have one delivered to their home. IKEA will also provide a one-time, free in-home wall-anchoring service for consumers upon request.
IKEA continues to encourage consumers to anchor all chest of drawers to the wall.
Here are some further examples of how IKEA approaches the industry-wide issue of furniture stability:
- Safety from the very beginning: IKEA develops its products using a rigorous risk assessment and testing program. Clothing storage units are evaluated for tip-over risk by an independent third party laboratory before going on the market. IKEA complies with local requirements in all markets and makes updates as changes to those requirements are adopted.
- Industry standards: IKEA plays an active role in the development of standards around the globe.
- Tip-over restraints and assembly instructions: For decades and in all markets, IKEA has included tip-over restraints and assembly instructions with chests of drawers over a certain height. Customers can also order wall anchoring kits at IKEA.com or pick up at any IKEA store.
- Communication: "Secure It!" is the IKEA global campaign, initiated in 2015, to ensure home safety by sharing knowledge with all consumers about the importance of anchoring chests of drawers to the wall. You can read more about our "Secure It!" campaign here.
- Innovation: IKEA is heavily investing in innovation, product development and testing, leading to innovative safety solutions. Last year, IKEA announced the development of its GLESVÄR family of chests and dressers with safety features designed to decrease tip-over risk. GLESVÄR will be launched on selected markets including Canada in April 2020. You can read more about GLESVAR here.
- Education: IKEA has developed the Safer Home mobile app, an innovative way to raise awareness about common hazards in the home, through tips and solutions on how to create a safer life at home for families with children between 0-7 years. The app provides knowledge on children's development and provides room by room safety tips tailored to the age of the children in the user's home. Safer Home has so far been launched in Iceland, Australia, Canada and United States, and more countries will follow.
SOURCE IKEA Canada
For further information: Kristin Newbigging, Public Relations Leader, IKEA Canada, [email protected]