Network of 33 Dynamic Self-Service Kiosks Enhances Customer Service for VIA Rail Canada Passengers
MONTREAL, Jan. 20, 2015 /CNW Telbec/ - iGotcha Media, developers of eye-catching, entertaining and informative digital signage solutions, video walls, kiosks and content, today announced the conclusion of the latest phase roll-out of self-service kiosks at VIA Rail Canada stations across Ontario and Quebec.
A total of 33 self-service kiosks at 23 stations are now fully operational (see Appendix for details). Self-service kiosks offer a touch screen interface and facilitate a number of transactions and services, including: purchasing and printing train tickets, weighing baggage to ensure compliance with limitations, easy access to a full schedule of train service and a telephone to provide live access to VIA Rail support.
iGotcha Media custom designed the hardware, integrated kiosks into VIA Rail Canada's data backbone, oversaw certification and compliance, provided on-site support and continuously oversees operations with its proprietary software in order to ensure 99% uptime.
Passengers may complete credit and debit card transactions quickly and easily. Self-service kiosks offer a convenient pinpad and credit card reader. Transactions are completely secure. Self-service kiosks are abiding by the norms and principles of the Payment Card Industry (PCI) and are Canadian Standards Association (CSA) approved.
"The iGotcha Media self-service kiosks offer a range of services to our passengers, most notably the ability to purchase and print a train ticket," says Chad McLarnon, Manager, Business Solutions, VIA Rail Canada. "The objective of rolling-out these kiosks is to complement our customer service capabilities and increase flexibility – particularly during peak hours when passenger demand rises considerably."
"We are very pleased to be providing self-service kiosks for VIA Rail passengers across Canada's most densely-populated region," says Greg Adelstein President, iGotcha Media. "We are proud of the reliability, easy-of-use and efficiency of our self-service kiosks and hope to see our technology evolve into a transportation industry standard."
About iGotcha Media
iGotcha Media specializes in delivering turn-key digital signage solutions, including: hardware, software, installation, content development and network management. We help businesses achieve their signage needs, generate new streams of revenue, reduce costs and gather data. iGotcha Media's clients include: Cambridge Group of Clubs, Le Château, National Bank of Canada, Reebok, Rockport and Via Rail Canada. Headquartered in Montreal, iGotcha Media was founded in 2005. For more information, please visit www.igotchamedia.com.
About VIA Rail Canada
As Canada's national rail passenger service, VIA Rail Canada (viarail.ca) and its 2,500 employees are mandated to provide safe, efficient and economical passenger transportation service, in both official languages of our country. VIA Rail operates intercity, regional and transcontinental trains linking 450 communities across Canada, and safely transports nearly four million passengers annually. The Corporation was awarded seven Safety Awards by the Railway Association of Canada over the last eight years, and was the recipient of the 2012 Agent's Choice Award voted by Canadian travel agents and presented by Baxter Travel Media. Since 2007, the Government of Canada has invested almost a billion dollars in VIA Rail. Read more about our transformation at www.viarail.ca/transformingVIA.
- Niagara Falls
- St. Catharines
- Toronto (4 kiosks)
- Ottawa (3 kiosks)
- St. Lambert
- Montreal (3 kiosks)
- Dorval (2 kiosks)
- Ste-Foy (2 kiosks)
- Quebec (2 kiosks)
SOURCE iGotcha Media
For further information: Mark Lowe, PRagmatic Communications for iGotcha Media, [email protected], (514) 499-9632, (514) 576-2519