OTTAWA, March 11, 2019 /CNW/ - Hydro Ottawa has received numerous reports over the last week from customers receiving suspicious text messages claiming to be the utility. These texts are not from Hydro Ottawa, and are fraudulent.
These suspicious texts claiming to be Hydro Ottawa, advise customers they are due a refund and provide a link through which to claim the refund. Hydro Ottawa does not text customers about billing and customers should not click any links they receive.
Hydro Ottawa encourages customers to exercise caution. Should they receive a suspicious text or call, they should ask for the caller's identification and call us at 613-738-6400 to verify the legitimacy.
If customers have been victims of this scam, they are advised to contact the Canadian Anti-Fraud Centre at 1-888-495-8501, and the Ottawa Police Service at 613-236-1222 ext. 5433.
About Hydro Ottawa
Hydro Ottawa delivers electricity to more than 332,000 homes and businesses in Ottawa and Casselman. For 100 years, Hydro Ottawa has reliably supplied its customers with power, building and investing in the local electric grid. Proudly municipally owned, Hydro Ottawa contributes to the well-being of the community we serve. Its innovative services help customers manage their account and energy use.
SOURCE Hydro Ottawa Holding Inc.
For further information: Media Contact: Daniel Séguin, Manager, Media and Public Affairs, Hydro Ottawa, Tel: 613-738-5499 ext. 2345, [email protected]