Hydro Ottawa warns of suspicious calls soliciting payment and threatening disconnection

OTTAWA, Feb. 26, 2015 /CNW/ - Hydro Ottawa has received reports of suspicious callers claiming to be representatives of Hydro Ottawa threatening customers with disconnection of electrical service unless they provide payment by pre-paid debit card, credit card or wire transfer.

Hydro Ottawa is not associated with this unidentified company, and does not phone customers to solicit payment in the form of pre-paid debit card or wire transfer. 

Hydro Ottawa encourages Ottawa residents to be cautious. Should they receive a suspicious call from a 1-800 phone number claiming to be from Hydro Ottawa, they should ask for the caller's identification and call us at 613-738-6400 to verify the legitimacy of the call.

If customers have given financial information to a suspicious caller, they are advised to contact the Ottawa Police Service at 613-236-1222 ext. 5433.

Quick Facts

  • If you receive phone calls or emails of this type, report them immediately to the Canadian Anti-Fraud Centre at 1-888-495-8501.
  • If you wish to check on the legitimacy of a contact you receive from Hydro Ottawa, please contact our Customer Service department at 613-738-6400.
  • Our collections process includes multiple timed communications, including automated telephone messages, and a hand delivered notice prior to electricity disconnection.  

About Hydro Ottawa

Hydro Ottawa Holding Inc. (Hydro Ottawa) owns and operates two subsidiary companies, Hydro Ottawa Limited and Energy Ottawa Inc. Hydro Ottawa Limited is the third largest municipally owned electrical utility in Ontario serving more than 315,000 customers in the City of Ottawa and the Village of Casselman. Energy Ottawa Inc., Ottawa's largest producer of green power, generates renewable energy and provides commercial energy management services.


SOURCE Hydro Ottawa Holding Inc.

For further information: Daniel Séguin, Manager, Media and Public Affairs, Hydro Ottawa, Tel: 613-738-5499 ext. 7684, danseguin@hydroottawa.com, www.hydroottawa.com


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