TORONTO, Dec. 27, 2013 /CNW/ - Hydro One reports that 98% of its
customers affected by the ice storm have had their power restored.
Crews are still working restoring individual outages and full power
back up and running to all customers affected by the ice storm is
expected to be later tonight and early tomorrow morning.
Currently, the most impacted areas are listed below:
Number of Impacted Customers
"The final mile is the slowest and hardest part of any restoration job
for our customers and for our employees," said Carm Marcello, President
and CEO of Hydro One Inc. "Crews are going house-to-house right now, in
many cases doing repair jobs that only restore a single customer. They
will not stop until all power is restored."
Hydro One currently has more than 1,000 workers restoring power, more
than one employee for every five customers without power.
"Our customers have shown tremendous patience and resilience. I want to
thank them, as well as all utility workers from across Ontario who have
worked through the holiday season to return life to normal for the
people without power," Marcello added. "It's been an enormous
Hydro One crews from eastern Ontario began work in Scarborough today,
joining an army of utility workers in the City of Toronto where 28,000
customers remain without power. As Hydro One completes its restoration
effort, crews will be made available to areas that are still working
towards total restoration.
To report a power outage:
Call 1-800-434-1235 to report a power outage, fallen tree hazard or
emergency (24 hours).
Checking for Electrical Damage After a Storm and Arranging for Repairs
After a storm, check around and in your home for potential electrical
damage. Remember, if there is serious damage to your home's connection
to the electricity system, your utility may not be able to safely
restore power to your home. You will have to arrange for a Licensed
Electrical Contractor (LEC) to make repairs. Please check the Ontario
Safety Authority website at:
To check the status of a power outage in your area check the Hydro One
Storm Centre at www.hydroone.com or download the Hydro One app.
What to do in a power outage:
If the power system in your area is affected by bad weather, be sure to
stay clear of any fallen power lines. If you spot a fallen line, keep
at least 10 metres back, even if it does not appear to be live. Report
it to the police and call Hydro One at 1-800-434-1235. Safety is at the
core of everything Hydro One employees do. Not only are our crews
trained in First Aid, every Hydro One vehicle is equipped with a First
The Office of the Fire Marshal offers the following safety tips:
Electrically-connected smoke alarms and carbon monoxide alarms will not
work when the power is out unless they have battery back-ups. Make sure
your home has battery-operated smoke alarms and carbon monoxide alarms.
Everyone should know how to get out immediately if there is a fire. Plan
and practice your escape plan before emergencies happen.
Use flashlights or battery-operated lanterns instead of candles or
hurricane lamps. If using candles, place them in a secure holder and
cover them with a glass chimney, away from children and pets.
Propane and charcoal barbecues are for outdoor use only. Do not bring
Purchase generators with recognized approval labels. Make sure the unit
has proper connection receptacles and circuit breakers.
Portable generators should only be used outdoors and carefully located
to ensure that exhaust fumes do not enter the home. Allow the generator
to cool before refuelling. Refuel the generator outside, following the
manufacturer's instructions. Store fuel for the generator in approved
containers, outside the home.
Use only portable space heaters that have been designed for indoor use
and follow the manufacturer's instructions. Provide adequate
ventilation by opening a window slightly while the heater is in use.
Before refuelling, turn off the heater, wait for it to cool and take
the heater outside to refuel.
Make sure electric stove elements and small appliances are OFF or
unplugged to prevent fires from occurring when the electricity is
Hydro One delivers electricity safely, reliably and responsibly to homes
and businesses across the province of Ontario and owns and operates
Ontario's 29,000 km high-voltage transmission network that delivers
electricity to large industrial customers and municipal utilities, and
a 123,000 km low-voltage distribution system that serves about 1.3
million end-use customers and smaller municipal utilities in the
province. Hydro One is wholly owned by the Province of Ontario.
SOURCE: Hydro One Inc.
For further information:
Contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is www.HydroOne.com