Humber River Hospital and GE Healthcare Building First Hospital Command Centre for Quality Healthcare in Canada

  • Command Centre will help Humber River become a high reliability hospital
  • Caregivers will be able to spend more time with patients
  • 4,500 square-foot centre will feature GE's Wall of Analytics

TORONTO, June 8, 2017 /CNW/ - Humber River Hospital is underway with building a state-of-the-art, digitally-advanced "Command Centre" that uses complex algorithms, predictive analytics and cutting-edge engineering to target improved clinical, operational and patient outcomes. Designed and built with GE Healthcare Partners, the centre will open end of 2017 to help enable the hospital to meet its objective of safe, high-quality and efficient patient care delivery.

The heart of the 4,500 square-foot Command Centre is a GE Wall of Analytics that processes real-time data from multiple source systems across the hospital. The system applies advanced and predictive analytics and provides a continuous "read out" alerting staff to everything from delayed patient care activity, unbalanced physician and staff workload and unusual situations that may correlate to increased risk of patient harm.  This information provides real-time decision support so staff can prioritize patient care activities and discharges, make short-term staffing decisions and mitigate potential bottlenecks before they occur.

Command Centre staff will impact day to day performance through several dozen Interactions, Procedures and Operating Mechanisms that have been thoughtfully designed in conjunction with front line caregivers, support staff, physicians and executives. 

"The Command Centre is being built to improve the patient experience, enable caregivers to spend more time with patients and less time organizing care and enable staff to make care decisions easier and faster," said Barb Collins, President and CEO of Humber River Hospital.  "We want to continue investing in the latest technologies and smart hospital solutions to provide the best clinical solutions and hospital experience to our community."

The Command Centre will be funded through ongoing business investment, private donations and efficiency savings since Humber River Hospital expects to be able to care for more patients for the same or less cost.

"This is the first command centre of its type in Canada," said John Flannery, president and CEO of GE Healthcare. "Using real-time data and analytics will help clinicians and administrators make more informed decisions for a better patient experience and deliver improved clinical and operational outcomes."

Humber River Hospital is already recognized as the first fully-digital hospital in North America and the Command Centre is a continuation of their digital journey toward becoming a high reliability hospital.

"The Humber River Hospital Command Centre features several "firsts" including the ability to identify delayed care delivery activities that could impact patient outcomes and length of stay," said Andrew Day, Principal of GE Healthcare Partners.

"The air traffic control concept was actually envisioned with GE Healthcare well in advance of the opening of our new hospital in 2015 and now it is becoming a reality," explained Peter Bak, CIO, Humber River Hospital. "The Command Centre perfectly combines our clinical expertise, advanced digital infrastructure and culture of continuous improvement with GE Healthcare's advanced analytics, technical capability and deep understanding of hospital workflows to create an exciting and transformational system for our patients, clinicians, staff and the wider community."

About Humber River Hospital 
Humber River Hospital is one of Canada's largest acute care hospitals, serving a catchment area of more than 850,000 people in the northwest Greater Toronto Area. North America's first fully digital hospital, it is located at Keele Street and Highway 401 in northwest Toronto.  With a capacity of 656 acute inpatient beds, including 48 critical care beds, the hospital has 3,400 staff, approximately 600 physicians with privileges, and over 1,000 volunteers. The hospital has formal affiliations with the University of Toronto and Queen's University Medical Schools. A number of Humber River's programs and services have been, and remain, recognized provincially, nationally and internationally. Learn more about Humber River Hospital online at or follow us on Twitter at @HRHospital.

About GE Healthcare Partners
As the management consulting arm of GE Healthcare, Partners is a diverse team of consultants with a passion to help leading organizations manage the interdependencies between cost, quality and access. As an activation partner for clients, Partners collaborates to design strategy, formulate improvements and achieve measurable results and outcomes – implemented to change the way care is delivered. Working side by side with clients, Partners brings together advisory services, advanced analytics, and a world-renowned approach to individual and group change acceleration. By thoroughly transferring critical tools and methods, Partners enables clients to preserve and advance improvements in the long-term.

SOURCE Humber River Hospital

For further information: Gerard Power, Director, Public & Corporate Communications, Humber River Hospital, 1235 Wilson Avenue, Toronto ON M3M 0B2, 416-242-1000 ext. 81607,; Jennifer Fox, Manager, External Affairs, GE Healthcare, 500 West Monroe Street, Chicago, IL 60661-3671, +1 414-530-3027,


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