BANGALORE, India, July 22, 2013 /CNW/ - Hinduja Global Solutions (HGS), a leading provider of outsourcing solutions was named runner-up in the 'Best Outsourced Provider' category at the 14th Annual Call Center Week (CCW) held in Las Vegas, Nevada - United States of America. CCW is the world's largest gathering of high-level Customer Experience Management professionals, and established the Call Center Excellence Awards to honor, recognize and promote companies that demonstrate best practices.
Partha DeSarkar, the Global CEO of HGS said, "It is a great honor for us to receive this prestigious award. The annual call center week started 14 years ago and every year the awards keep getting more competitive in nature as more categories and requirements are added. These awards recognize and promote Call Centers that demonstrate true best practices in the industry and we are glad to have emerged as runner-up amongst other companies, in our first year of participation. This recognition reinforces HGS' delivery of high quality service and experience to clients consistently. Thereby contributing to our mission of making our customers more competitive."
Kathy Hamburger, President HGS USA, who received the award on behalf of the company said, "We couldn't be more excited to win this recognition. At HGS our goal is to provide customers with an exceptional experience and this shows HGS' commitment to helping our clients interact with their customers more effectively. HGS increases the lifetime value of customers by adapting to their changing needs. That's what our clients are looking for, and that's what we do best."
According to IQPC, organizers of CCW, a record number of applications were received this year. Applications were submitted from companies across the globe and were judged based on superior thinking, creativity and execution of processes across the call center functions. "We had more innovative call centers apply than ever before," said Lisa Schulman, Call Center Week's Executive Producer.
About Hinduja Global Solutions (HGS):
HGS, part of the multi-billion dollar conglomerate - Hinduja Group, is a world leader in Customer Relationship and Business Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. With over three decades of experience with some of the world's most recognized brands, it delivers the best practices that drive exceptional results for its clients. Its contact center solutions, back office transaction processing services, domain analytics and process consulting solutions combine operational excellence with functional expertise. It enjoys "Preferred Partner" status with most of its major clients. HGS currently serves 535 clients through its 56 Global Delivery Centers & employs over 23000 people worldwide. HGS India is a public limited company, listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). It had a turnover of $364 million in the fiscal year 2012-13
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