Gong, Agentforce Sales, and Avoma Named 2026 Conversation Intelligence Champions by Info-Tech Research Group
Drawing on verified end-user feedback collected through Info-Tech Research Group's SoftwareReviews platform, the 2026 Conversation Intelligence Data Quadrant Report evaluates solutions that help organizations capture and analyze customer interactions, reduce manual effort, and improve visibility across teams. Champion recognition reflects strong product capabilities and overall user satisfaction.
ARLINGTON, Va., Oct. 7, 2026 /CNW/ -- Info-Tech Research Group has named Gong, Agentforce Sales, and Avoma as Champions in its 2026 Conversation Intelligence Data Quadrant Report. The report recognizes the highest-rated software products in the category, helping organizations evaluate solutions to analyze customer conversations, improve sales coaching, and turn interactions into actionable insights.
Conversation intelligence solutions help organizations capture, transcribe, and analyze customer interactions across calls, meetings, and other communication channels. Features such as automated transcription, call recording, sentiment analysis, conversation summaries, keyword tracking, sales coaching, and CRM integration can help teams identify customer needs, improve employee performance, and make more informed business decisions.
Info-Tech's Data Quadrant is a comprehensive software evaluation tool that ranks products using verified end-user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These inputs are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm's methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.
The 2026 Conversation Intelligence Champions are as follows:
- Gong, 9.0 CS, rated highly for its call recording features.
- Agentforce Sales, 9.0 CS, rated highly for its conversation coaching capabilities.
- Avoma, 8.6 CS, ranked highly for its audio transcription features.
"Every customer conversation contains valuable information, but organizations need the right tools to capture and make sense of it," says Terra Higginson, Principal Research Director at Info-Tech Research Group. "Conversation intelligence platforms can make it easier to review large volumes of interactions and surface relevant information without adding to employee workloads. The best products fit smoothly into existing workflows, provide reliable analysis, reduce manual effort, and are easy for teams to use."
User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech's reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes.
Read the full report: 2026 Conversation Intelligence Champions
To learn more about Info-Tech's Vendor Awards, including how Data Quadrant and Emotional Footprint recognition is determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech's Vendor Awards page, powered by SoftwareReviews.
About Info-Tech Research Group
Info-Tech Research Group is the "get things done" partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.
To learn more about Info-Tech's HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm's SoftwareReviews platform.
Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm's Media Insiders program. To gain access, contact [email protected].
For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.
SOURCE Info-Tech Research Group
Media Contact: Sufyan Al-Hassan, PR Director, Info-Tech Research Group, [email protected], +1 (888) 670-8889 x2418
Share this article