PHOENIX, AZ, Dec. 19, 2012 /CNW/ - GWR Global Water Resources Corp. (TSX: GWR), Global Water Resources, Inc. ("Global Water") and Thames Water Utilities Ltd. ("Thames Water") in the United Kingdom today announced that they have entered into an agreement to research how they can leverage the power of Global Water's FATHOM™ platform by constructing a model customer service office designed to deliver stellar customer service to over 60,000 of Thames Water's residential customers and all commercial customers that consume more than five megaliters of water per year. The FATHOM™ platform has been proven to improve customer service and lower operating costs, and under this agreement, Global Water will customize FATHOM™'s cloud-based Customer Information System (CIS) to deliver Thames Water-specific elements to further enhance these abilities. This project leverages the initial automated metering infrastructure pilot work completed by Thames Water and Global Water, and will explore the benefits of real-time data to customers, providing them actionable information on their water use through FATHOM™'s customer portal.
"This is part of our ongoing effort to improve our customer service," said Natalie Beckerman, Thames Water's Customer Service Director. "Understanding our customers' journey and providing easy, accurate and meaningful information is a key element in our relationship with them."
"Our commercial customer base is demanding more information and a higher level of service. Our research shows Global Water and the FATHOM™ platform lead the sector in delivering an engaging customer journey at operational costs that are among the lowest in the sector. We believe this project represents a step function change in how Thames Water will engage its customers and presents an opportunity to lead the sector in meeting and exceeding the increasing demands of our commercial utility customers," said Piers Clark, Thames Water's Commercial Director.
Trevor Hill, President and CEO of Global Water noted, "Expanding FATHOM™ to a wider population within Thames Water allows us to further demonstrate the benefit of our consumer-facing demand-side management tools. We are very excited to work together in partnership with a company as committed to customer service as Thames Water and we believe our collaboration will generate new and powerful tools for the water industry and our customers. Putting information in the hands of customers through a cloud- based deployment while at the same time reducing costs and risk to the utility is one of the many benefits of FATHOM™."
FATHOM™ is deployed as an integrated suite of utility-to-utility services including Automated Meter Infrastructure, Customer Information System and Asset Management solutions that have been proven to lower utility operating costs while improving service levels. The solution is hosted in a secure cloud computing environment, which makes implementation rapid and requires no additional IT personnel or infrastructure. Further, and increasingly importantly, FATHOM™ can be deployed incrementally, allowing utilities to demonstrate its power on their highest value customers before rolling it out to their entire client population.
About GWR Global Water Resources Corp. and Global Water
GWR Global Water Resources Corp. owns an approximate 48.1% interest in Global Water, a leading water resource management and technology company that owns and operates water, wastewater and recycled water utilities, and provides technology‐enabled services through its unique platform, FATHOM™ Utility‐to‐Utility ("U2U™") Solutions. Initially developed by Global Water to support and optimize its own utilities, FATHOM™ OS is a cloud‐based geo‐spatial integrated suite of utility‐to‐utility solutions proven to increase utility revenue, decrease operating costs and improve customer service. FATHOM™ puts water management tools in customers' hands.
About Thames Water
At Thames Water, our business is to provide an essential service to the residents and businesses of London and the Thames Valley. We take water from rivers and boreholes, treat it and transport it to our 8.8 million water customers − before recycling 14 million people's wastewater safely back to the environment. We are leaders in the protection of our most vital resource, and we encourage and provide tools to our consumers to use water wisely, whilst we continue to invest in the future and improve our own performance.
SOURCE: GWR Global Water Resources Corp.
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