Custom tour bookings surge 600% as demand grows for exclusive and tailored experiences
Platinum Luxury Hotel bookings rise as travellers place greater value on wellness and privacy
SINGAPORE, Sept. 3, 2026 /CNW/ -- Travel has become a top priority for many today, with 7 in 10 Millennials and Gen Zs saying that travel is a 'non-negotiable' expense, based on a 2026 AMEX Global Travel Trends Report. Not just that, people are increasingly splurging on trips, from live entertainment to personalised experiences. Research from the UK found that holidays, festivals, concerts and wellness top the 2026 wishlist as people swap big-ticket purchases for memorable experiences.
Trip.com's latest data tells the same story: high-end travel is booming like never before. Global searches for first and business class flights on Trip.com jumped by 99% year-on-year (YoY) in the first half of 2026, while 5-star hotel searches grew by 57% YoY.
What this translates into is a growing demand for premium travel options that are highly customisable and once-in-a-lifetime moments that make a trip unforgettable.
Premium Travel Redefined: Personalised and Unforgettable Experiences
Holidays are no longer just about getting out of a country but a way to experience life differently. Travellers are increasingly looking for memorable experiences that are fully catered to their needs and preferences. Custom tours on Trip.com, where users are able to chat with a travel expert and book a tour fully tailored to their requests, have seen bookings surged by over 600% YoY globally. The largest demand is coming from Mainland China, Hong Kong SAR and Singapore, which is seeing some of the fastest growth in affluent travellers in the region[1].
Among Trip.com's top two highest membership reward tiers, known as Black Diamond and Diamond+ members, custom tours are also one of the fastest-growing product lines, suggesting a shift in demand towards customised itineraries and bespoke experiences as travellers spend more on their trips[2]. Recognising this need, Trip.com offers Black Diamond members access to a dedicated 24/7 relations management team, allowing deeper personalisation and seamless service that caters to their preferences.
Beyond tailored experiences, live entertainment has emerged as a top reason for people to splurge on trips, as travellers seek unforgettable moments. 63% of Asia Pacific travellers have already crossed borders for concerts, and 66% are willing to go abroad for one, based on data from Trip.com Group. Identifying this demand, Trip.com Group has launched integrated offerings that combine concert tickets, accommodation, transportation and local attractions into one-stop packages, and this resulted in triple-digit growth in 2025. From front row seats to a sellout K-pop concert to the exclusive thrill of the F1 Paddock, live entertainment is fast becoming the motivating factor for travellers to book and spend more on their next trip.
Focus on Privacy and Wellness as Luxury Retreat Bookings Rise
For many high-end travellers, wellness and privacy are essential on any trip. Reports show that worldwide searches for "luxury" and "best spas" went up by 170%, reflecting an increased focus on wellness and relaxation as travellers seek premium experiences[3]. Luxury retreats, such as Aman Tokyo, known for its panoramic views and zen vibes, and Cheval Blanc Randheli Maldives, praised for its serene environment and private pools, are some of the top-ranked hotels featured on Trip.Best's Top Luxury Hotels list, Trip.com's collection of data-backed travel recommendations.
Meanwhile, global bookings for "Platinum Luxury Hotels" on Trip.com rose in the first half of this year, with interest concentrating on hotels in Mainland China and Southeast Asia, and reflecting a growing preference for high-quality stays in this region. For instance, bookings for Platinum Luxury Hotels in the Minamitsuru District in Japan, an area known for iconic Mount Fuji views and serene lakeside resorts, saw a three-digit YoY jump[4].
In particular, Mainland China has emerged as a popular destination for premium stays at comparatively lower prices. Novotel Shanghai Clover in Shanghai, one of the most popular 5-star properties in China booked by international travellers in the second half of this year, costs about USD 126 per night, making Mainland China a go-to destination for many holidaymakers seeking high-end experiences but at more affordable prices. Travellers from Singapore, South Korea and Hong Kong have picked up on this trend, forming the largest overseas source markets for quality stays in China[5].
Premium Travellers are Going Further and for Longer
Most premium travellers are not constrained by seasonality nor budget, making them frequent travellers whether for work or for leisure. Black Diamond members make almost twenty times the number of bookings compared to the average member, suggesting that many high-end travellers are frequent travellers all year round[6].
Premium travellers are not just frequent travellers, they are also choosing longer-distance destinations and extending their stays. International travellers flying first or business class are expected to spend at least 14 days overseas each trip, close to 40% more than the average traveller. This stretches to as long as 20 days when it comes to European premium travellers, based on Trip.com data.
In addition, more than 4 in 10 of first and business class flights booked globally in the second half of this year are long-haul flights, indicating a strong preference for long-distance destinations when it comes to high-end travellers. Japan is a destination that premium travellers frequent, with four out of the top 10 most-booked 5-star hotels globally located there, while the Tokyo to Sapporo flight route is also the top-selling first class flight route[7]. Similarly, booking patterns among Black Diamond and Diamond+ members reflect a preference for long-haul destinations, and in particular, Western countries such as Australia, the UK, and the US. Japan stands out as a high-frequency repeat destination as well[8].
Millennials and Gen X Lead Demand for High-End Experiences
Premium travellers today comprise largely of the Millennials and Gen X, signalling a higher-placed value on elevated, comfortable and bespoke travel experiences among these age groups. Close to 1 in 2 international travellers who booked 5-star hotels in the second half of this year are aged 35-49 years old, who also form the largest majority of first and business class flight bookings, based on Trip.com data[9]. A similar trend is observed across various regions, and also among the higher tiers of Trip members, suggesting that Millennials and Gen X worldwide are eager to spend on quality experiences when they travel.
In recent years, demand for senior travel has also grown. With spending power three times that of younger travellers, many affluent and active seniors are increasingly looking to explore and spend on quality travel. Gross hotel bookings for Old Friends Club, an initiative launched by Trip.com Group to cater exclusive products for users aged 50 and above, increased by over 100% YoY in the first quarter of this year, reflecting rising demand for more personalised and experience-oriented travel offerings among seniors.
AI features on Trip.com, such as Trip.Planner, also allow users to cater their itineraries and recommendations based on their preferences and travel group types across age, lifestyles and comfort level.
Luxury travellers today are not merely seeking opulence, but a one-of-a-kind experience that goes beyond everyday moments. From impactful experiences like attending a live concert to quiet exclusivity, the premium travel experience is one that is seamless, end-to-end and ultra-personalised.
AboutTrip.comGroup
Trip.com Group is a global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centres. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is on the mission "to pursue the perfect trip for a better world". Find out more about Trip.com Group here: group.trip.com.
Share this article