Geek Squad Launches New Online Support Services

New Online Support Will Help Canadians eliminate the tech headaches from the comfort of their Home Computers

Announcement Highlights:

     -  New Online Support Services is live and launching for Canadians
        today, March 26, 2010
     -  Through a high-speed Internet connection, Geek Squad can log on
        remotely to perform repairs, setup, training and even installation
     -  Online Support Services available even in Canadian regions without a
        local Best Buy Store
     -  Prices for services begin at $49 with 35 per cent off any Geek Squad
        Online Support service from March 26 to April 8. Consultation is

BURNABY, BC, March 26 /CNW/ - Geek Squad is making it even easier for Canadians to get the support they need for their home electronics with the launch of Geek Squad Online Support. Through a high-speed Internet connection, Agents can log on remotely to perform repairs, setup, training and installation, giving Canadians the technology support they need without leaving home.

"With the launch of Geek Squad Online Support, this is the year when Canadians nationwide can feel confident about freeing a gadget from its packaging and setting it up themselves," said Rudy Irish, Northern Commander, Geek Squad Canada. "Whether they're programming a gaming console to stream to the living room HD TV, transferring music from one MP3 player to another or needing to rid their PC of viruses and spyware, Geek Squad is there for customers when needed most and from the privacy of their homes."

With the launch of Geek Squad online support, Canadians coast to coast - even in regions where a Best Buy store is not nearby - can get the technical support they need from Geek Squad. Simply go to the support website, choose a service or agent, connect with the agent to get a free consultation on your technical issue and watch your problem being solved right before your eyes. Prices begin at $49 with 35 per cent off any Geek Squad Online Support service from March 26 to April 8.

About Geek Squad

The Geek Squad's computer support task force is accessible 24-hours a day, 7-days a week by calling 1-800-GEEK SQUAD (433-5778) or by visiting any Best Buy store locations during regular store hours. Agents are easily identified by their signature white shirt, black pants and black clip-on tie, as well as their cool Geekmobiles(TM). They maintain and fix anything that plugs into a computer regardless of make, model or manufacturer, whether it was bought at Best Buy or not. Services range from installs and virus apprehension to networking and upgrades. Each service package is priced at a flat rate, so customers know the cost in advance. All Geek Squad work is guaranteed. However, if a customer is not satisfied within 30 days of receiving service, an Agent will remedy the problem fast and for free.

About Best Buy Canada

Best Buy stores in Canada are a division of Burnaby, BC-based Best Buy Canada Ltd., a wholly owned subsidiary of Best Buy Co., Inc. (NYSE: BBY). Best Buy is Canada's fastest-growing retailer and e-tailer ( of consumer electronics, computers and entertainment products and also operates Geek Squad (, a technology service provider specializing in computer support, home theatre installation, network, car audio, video and navigation systems. There are more than 60 Best Buy stores in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

SOURCE Best Buy Canada

For further information: For further information: Danielle Jang, Communications Manager, Best Buy Canada, (604) 412-1880,

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