Future Shop's ConnectPro launches new Online Support service

    Leading installation service provides Canadians with real-time help to
    overcome computer headaches

BURNABY, BC, Oct. 26 /CNW/ - Say goodbye to slow booting computers, viruses and feeling intimidated of installing new software like Windows 7 on your new netbook, laptop or desktop computer. Future Shop, Canada's largest retailer and e-tailer of consumer electronics, is helping Canadians overcome their computer woes by launching Online Support, a unique service program offered by ConnectPro. Online Support features highly-skilled technicians who through the internet diagnose customer situations and resolve computer-related problems, helping Canadians get the most of their technology.

"ConnectPro is all about helping Canadians maximize what their technology was created to achieve and more," said Darryl Rosenfeldt, Director, ConnectPro. "We've deepened our offerings by introducing Online Support, a one-of-a-kind repair, installation and consultation service that works remotely to help customers overcome frustrating issues that drag down their user experiences. This is done all with a few clicks of a mouse and from the comfort of our customers own homes."

From common computer issues like virus and spyware removal to trouble-shooting, program installation and even training, Online Support is available 24/7 from support.connectpro.ca. Canadians can visit this site and have their problems diagnosed and fixed in three easy steps:

    -   From the computer requiring service, choose the remote service suited
        to resolve the issue. If unsure, a Support Expert is available live
        to access and make the best recommendation.
    -   Sit back and relax. After the service is selected, a Support Expert
        will explain the service and obtain access to control the computer
        and fix the problem.
    -   Review the procedure. Once the service is complete, the Support
        Expert will review the work performed, ensure the customer is
        satisfied and disconnect.

Online Support services begin at $49.99 and are backed by a 30-day guarantee.

"With the millions of harmful hazards designed to slow-down and cripple the computing experience," said Rosenfeldt, "ConnectPro is proud to provide an easy solution that gets computers back to optimal form."

About ConnectPro

ConnectPro launched in 2008 introduced Canada to the ultimate in technology installation and service. Providing services in home theatre installation, computer services - including set-up, network installation, repairs, Online Support and car audio, both in-store and in-home, ConnectPro is helping Canadians maximize their technology. ConnectPro also blends technology into the décor of homes and provides seamless integration in any room or vehicle. From design and installation, to repairs, ConnectPro delivers professional service experience in all areas of connectivity. For more information, visit support.connectpro.ca.

About Future Shop

With 142 stores across the country and the nation's premier web store (www.futureshop.ca), Burnaby, BC-based Future Shop is Canada's largest retailer and e-tailer of consumer electronics. The company employs more than 10,000 technology enthusiasts, has enabled its website to deliver unparalleled content about the products it sells and host an online community forum for technology beginners and tech-savvy experts to exchange ideas, reviews, tips and other consumer electronics information (www.futureshopforums.ca). As a proud corporate citizen, Future Shop has developed solutions to recycle used electronics (see www.futureshop.ca/green) and is committed to employee volunteerism and supporting non-profits organizations dedicated to transforming local youth into Future Leaders (see www.futureshop.ca/community and www.futureshop.ca/futuregeneration).

SOURCE Future Shop

For further information: For further information: Media contacts: Elliott Chun, Future Shop, echun@futureshop.com, (604) 412-1764; In Quebec: Thierry Lopez, Future Shop, tlopez@futureshop.com, (514) 905-7713

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