The TRM™ solution aids decision making by providing access to all the information customers' need in a single system
SANTA CLARA, Calif., Sept. 11, 2018 /CNW/ -- Based on its recent analysis of the test resource management software market, Frost & Sullivan recognizes the Sente Group (Sente) with the 2017 North American Frost & Sullivan Award for Customer Value Leadership. Sente delivers best-in-class customer value through its proprietary, integrated Test Resource Management™ (TRM™) solution that enables a diverse range of industries to manage and streamline their test operations. The test resource management solution is based on a unique software capability that can lower the cost of test operations, while its implementation can aid vertical and horizontal integration, resulting in a highly responsive test process. Sente's visionary and market leading approach has no direct competition.
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Sente's advanced and holistic approach allows resource management personnel to manage equipment, technical staff, test knowledge, projects, supplier integration, and knowledge sharing while retaining the company's core asset management component. The company's study of cognitive science, micro economic principles, and language/narratives has helped it adopt a scientific approach to culture. Its software tools measure cultural behaviors and provoke new, more effective cross-silo behaviors, translating to higher labor productivity and operational efficiency. The collaboration and feedback up and down the value stream, from project management to test labs, also leads to higher first-pass yield on tests, reducing the cost of re-testing products.
"In a testing landscape where companies struggle to coordinate their numerous and disparate groups, processes, and systems, Sente's software brings orderliness by digitizing their test operations and helping customers save time, money, and manpower," said Frost & Sullivan Measurement & Instrumentation Services 2.0 Lead Analyst, Mariano Kimbara. "The solution includes initial capacity and demand planning, and functions as a holistic solution connecting people, processes, data, and test equipment."
Furthermore, Sente helps clients better assess test equipment rental requirements, evaluating how much non-core testing they need to outsource, and optimizing equipment service levels by gauging mean time between failure (MTBF) data. Part of this customer-focused process involves helping clients identify opportunities for increasing the coordination of equipment and using third-party test companies more strategically.
The TRM solution provides people in various roles the tools relevant to them. Some of these are:
- the CoordinateTRM™ Suite for associating and coordinating all test resources and services with programs
- the AccessTRM™ Suite for those managing test assets
- the ServiceTRM™ Suite for maintenance and support of assets
"The company is currently working on its next-generation solution, Scireo, which will be offered as software-as-a-service (SaaS). This way, Sente's enterprise system will find application in both large and small environments," noted Kimbara. "Being a SaaS model, it can be immediately deployed, and upgrades will become available during the solution lifecycle. Moreover, its flexibility will cause the price to depend on the size of the test organization, the number of users, and the number of projects, which makes adoption possible for a much broader customer base."
Sente's TRM tools have optimized the utilization rates of test assets, with some clients reporting a 400% increase in test equipment utilization, a 20% reduction in critical test processes cycle time, and up to 90% reduction in unproductive user time. It significantly reduces downtime caused by unnecessary equipment requests. In some cases, customers have shaved off downtime from 16 weeks to less than one day. It also sets a new benchmark in customer experience by increasing collaboration and communications among all participants of a test program and driving cycle time, cost efficiencies, and technical labor productivity; and applying best practices in knowledge management to drive standardization of test resources.
Sente's TRM™ solution sets a new standard in customer experience with clients already experiencing 50% to 75% drop in capital budget and a nearly 50% cut in maintenance and support expenses. In addition to slashing costs, Sente has shrunk the facility footprint, improved labor productivity, decreased cycle times, and enhanced responsiveness. These new capabilities yield much higher total savings for customers and have significantly raised overall customer satisfaction with the solution.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's immense focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention, and, ultimately, customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About the Sente Group
Connected Test, powered by our award winning Scireo® test resource management solution, frees test teams to reach their full potential by connecting people, processes, data and equipment to increase trust and improve collaboration and responsiveness.
About Frost & Sullivan
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SOURCE Frost & Sullivan