KELOWNA, British Columbia, Oct. 24, 2017 /CNW/ -- Flair Airlines Ltd., (Kelowna, BC) Canada's leader in low fare travel today announced that it has selected Salesforce Service Cloud to deliver enhanced customer service experiences. Salesforce, the global leader in CRM, will be central to Flair's service workforce, setting a new standard for customer experience, responsiveness and quality.
Flair Airlines transports more than a half a million passengers annually, and expects its aggressive strategic plan to double that number through its current and future route network. Service Cloud will provide Flair's airport operations personnel and customer service representatives with connected, 360-degree views of every customer, enabling them to provide faster, smarter and more personalized service.
"This is an exciting addition for our airline," said Chris Lapointe, Vice President Commercial Operations, Flair Airlines. "With Salesforce, we'll improve our quality of service and increase customer satisfaction. Salesforce is the cornerstone for building a service model that will allow us to stay ahead of the competition."
Data from Flair's reservation system, social media networks and other contact points will be routed through Service Cloud allowing service representatives to respond to potential issues quicker.
"As customer expectations continue to evolve, the service experience is quickly becoming the biggest differentiator today," said Dave Borrelli, Vice President, Commercial Business, Salesforce Canada. "To meet these expectations, companies need to leverage AI-powered technology tools, like Service Cloud, to help deliver more personalized and intelligent customer service across every channel."
"We believe that our service combined with our affordable pricing is the biggest differentiator from competition," said Lapointe. "Service Cloud will support our growth and more importantly contribute to our goal of making air travel enjoyable for Canadians."
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About Flair Airlines
Flair Airlines Ltd is a Canadian Airline based in Kelowna, BC. Flair operates a fleet of Boeing 737 aircrafts and recently received delivery of additional aircrafts. Airline announced new service between Toronto Pearson Intl Airport, Vancouver Intl Airport and Kelowna and Edmonton on December 15th 2017. Flair Airlines recently acquired assets of NewLeaf travel company, with intent to expand its scheduled service within Canada.