Powerful software marks new era in restoration claims processing, increasing speed, reliability and consistency across Canada
MISSISSAUGA, ON, Dec. 12, 2012 /CNW/ - FirstOnSite Restoration, Canada's largest independent disaster restoration company, today announced the national launch of mobileCT, proprietary new software that empowers their Project Managers to gather information, develop site reports and drive the job cycle directly from the field. After three months of testing in the field, mobileCT is FirstOnSite's most powerful customer experience initiative to date, ultimately increasing efficiency and reducing job cycle times.
"Our clients will now experience an unmatched speed of service and level of reliability," said Bruce Derraugh, Chief Operating Officer, FirstOnSite Restoration. "We have armed each of our project managers across the country with this powerful technology so that every FirstOnSite job will be at the absolute leading edge of restoration project management."
Developed in-house by FirstOnSite's technology department, mobileCT runs on Windows-based, wifi and 3G-enabled tablets, synching seamlessly with industry standard software as well as integrating into FirstOnSite's own internal claims management systems. The software allows project managers to quickly generate comprehensive site reports, communicate instantly with property owners and adjusters, and submit updates wirelessly from any job site, anywhere. Customers and insurers will now have information in a matter of hours as opposed to days.
One of the main motivating factors behind the development of mobileCT was FirstOnSite's continued commitment to improving the customer experience while meeting or exceeding industry standards.
"Insurance customers have been introducing performance metrics as a way to identify reliable and quality work from their suppliers," continued Derraugh. "With mobileCT, FirstOnSite is able to deliver against those measurables on a national basis. We believe this kind of technology and service will one day become the industry standard for restoration projects across the country."
The first version of the application has already made its debut at all 45 FirstOnSite branches. Development of version 2.0 is underway, integrating feedback from customers and project managers using the tablet in the field into the software.
"As part of ongoing development, we will continually gather input from our clients to improve the software and job process accordingly," said Nathan Belcher, Director of I.T., FirstOnSite. "Our goal is to use this technology to increase the speed and quality of our service, maximize efficiency, and ultimately reduce the job cycle time for everyone involved."
To see a video explaining the benefits of FirstOnSite's mobileCT, click here.
About FirstOnSite Restoration
FirstOnSite Restoration is an independent emergency restoration company serving the residential, commercial and industrial sectors. It has unmatched capabilities to respond when disaster strikes with both manpower and equipment calling on more than 1,100 employees, than 40 Canadian branches and the ability to provide service to commercial customers in the U.S. FirstOnSite's corporate structure provides scale, stability and 24/7 emergency services support. The core strength of the company is its team. It looks for the best and the brightest in the industry. It invests in its people and in the communities where they live and work. FirstOnSite is an approved vendor for many leading insurance companies and commercial clients. For more information visit: www.firstonsite.ca or call 1-877-778-6731, and follow @firstonsite on Twitter at www.twitter.com/firstonsite.
Video with caption: "Video: FirstOnSite's mobileCT software has set in motion a major shift in the insurance industry, changing the way business is done and transforming the experience of disaster restoration.". Video available at: http://stream1.newswire.ca/cgi-bin/playback.cgi?file=20121212_C8285_VIDEO_EN_21877.mp4&posterurl=http://photos.newswire.ca/images/20121212_C8285_PHOTO_EN_21877.jpg&clientName=FirstOnSite%20Restoration%20L%2EP%2E&caption=Video%3A%20FirstOnSite%27s%20mobileCT%20software%20has%20set%20in%20motion%20a%20major%20shift%20in%20the%20insurance%20industry%2C%20changing%20the%20way%20business%20is%20done%20and%20transforming%20the%20experience%20of%20disaster%20restoration%2E&title=FIRSTONSITE%20RESTORATION%20L%2EP%2E%20%2D%20FirstOnSite%20launches%20mobileCT%20to%20live%20manage%2C%20track%20restoration%20projects&headline=FirstOnSite%20launches%20mobileCT%20to%20live%20manage%2C%20track%20restoration%20projects
Image with caption: "FirstOnSite's mobileCT software drives tablet devices used by Project Managers to gather information, develop site reports and drive the job cycle directly from the field (CNW Group/FirstOnSite Restoration L.P.)". Image available at: http://photos.newswire.ca/images/download/20121212_C8285_PHOTO_EN_21872.jpg
Image with caption: "FirstOnSite's mobileCT software has sketch tools built right in (CNW Group/FirstOnSite Restoration L.P.)". Image available at: http://photos.newswire.ca/images/download/20121212_C8285_PHOTO_EN_21873.jpg
SOURCE: FirstOnSite Restoration L.P.
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