PHOENIX, March 22, 2012 /CNW/ - GWR Global Water Resources Corp. (TSX: GWR), Global Water Resources, Inc. ("Global Water") and the City of South Pasadena, California ("South Pasadena" or the "City") announced today that City Council approved the selection of Global Water's FATHOM™ Utility-to-Utility Solutions and have entered into negotiations to procure the FATHOM™ platform. Council approved the selection of FATHOM™ for customer care and utility billing services for the water, wastewater and refuse operations of South Pasadena.
Global Water's FATHOM™ platform will service approximately 6,200 service connections and offers South Pasadena an opportunity to influence water conservation efforts with access to industry leading technologies and a high level of automated services to its customers.
"We discovered Global Water was a company like no other. A utility that offers their proven, advanced technology solutions to utilities, which will make our customers happier and our operations much more effective," said Chu Thai, Finance Director, City of South Pasadena. "By integrating customer care with utility billing FATHOM offers tremendous benefits to our customers in terms of increased service levels and robust functionality. The numerous tools available will now give our citizens all the information they need to make better decisions regarding their water usage."
"As a utility, Global Water has a long history of innovation, exceptional service and increased efficiencies," stated Trevor Hill, President and CEO of Global Water. "By selecting FATHOM™, South Pasadena's customer experience will be greatly enhanced in a number of ways. We designed FATHOM U2You™ and FATHOM™ Mobile, our web and smartphone portals, to put data where South Pasadena citizens need it, when they need it - saving all stakeholders time, money and water."
FATHOM™ is deployed as an integrated suite of utility-to-utility services including Automated Meter Infrastructure, Customer Information System and Asset Management solutions to bring heightened efficiencies to utility operations and has been proven to streamline critical business processes providing immediate cost savings. FATHOM™ is hosted in a secure cloud computing environment, which ensures rapid implementation, and requires no additional IT personnel or infrastructure. FATHOM™ significantly reduces utility operating costs while improving service levels. FATHOM™ is deployed as a turn-key, bundled solution and includes financing in some cases.
About GWR Global Water Resources Corp. and Global Water
GWR Global Water Resources Corp. owns an approximate 48.1% interest in Global Water. Global Water is a leading water resource management and technology company that owns and operates water, wastewater and recycled water utilities, and provides data and water management services through its unique, award winning platform, FATHOMTM Utility-to-Utility (U2U™) Solutions. Initially developed by Global Water to support and optimize its own utilities, FATHOMTM is an integrated suite of advanced technologies proven to increase revenue, decrease costs and bring heightened efficiencies to municipally-owned utilities. FATHOMTM puts water management tools in customers' hands.
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