Facility to Provide Plan Sponsors with Insight into Ways to Better
Manage Prescription Drug Benefit
MISSISSAUGA, ON, July 18, 2012 /CNW/ - Express Scripts Canada, one of
the largest providers of health benefits management services in Canada,
today announced the opening of its Customer Experience Centre in
The Customer Experience Centre, which is housed separately in the same
premises as the Express Scripts Canada Ontario Pharmacy, will offer
plan sponsors with insight into ways they can better manage the
prescription drug benefit on behalf of their respective organizations.
The Customer Experience Centre also serves as the new home for Express
Scripts Canada's Pharmacy and Clinical Services team, which develops
new products and services to meet the current and emerging needs of the
Canadian health benefits marketplace.
"The Express Scripts Canada Customer Experience Centre is built on the
same premise as the Express Scripts Research & New Solutions Lab in St.
Louis, which is that greater insights lead to greater results," said
Michael Biskey, President of Express Scripts Canada. "Our Pharmacy and
Clinical Services team is dedicated to addressing evolving health-care
challenges head-on - they are turning data into insights and insights
into proven, practical solutions for plan sponsors and plan members,
creating innovative, customized solutions for some of the most complex
challenges they face.
"At the Customer Experience Centre, plan sponsors can interact with
Express Scripts Canada's diverse team of experts to better comprehend
how Express Scripts Canada uses advanced analytics to study data about
how patients interact with their prescription-drug therapies. In turn,
these analyses have revealed useful insights into patient-related
Better Care, Zero Waste Go Hand-in-Hand
Through the working application of the behavioral sciences, the Express
Scripts Canada Customer Experience Centre is clearing the path to
better care and zero waste in the pharmacy landscape. Over the past few
years, research by Express Scripts, Express Scripts Canada's parent
company, has repeatedly demonstrated that better care and zero waste
often go hand-in-hand - the most effective care can often cost the
"The challenge is not simply to make these two goals compatible, but
rather to do so in a manner that is acceptable to both members and plan
sponsors," said Mr. Biskey. "Surprisingly, the biggest gap is not between what plan sponsors want and what patients want, but rather between what patients want and what patients actually do.
"We use the advanced application of the behavioural sciences to health
care to activate patient intent. At the Express Scripts Canada Customer
Experience Centre, we will introduce plan sponsors to proven tools to
better manage the cost of the prescription drug benefit while actually
providing plan members with an enhanced prescription drug service. "
Pharmacy Benefit Management
Express Scripts Canada's expanded PBM service, which can be added by
companies and organizations without changing insurance carriers,
applies behavioural sciences to health-care decision-making to more
effectively help manage benefit costs and improve health outcomes. Plan
members, with the support of their physician, as appropriate, will
interact with a team of qualified pharmacists at Express Scripts Canada
to learn about their maintenance medication alternatives so that they
can make more informed choices. The result will be decisions that
promote improved health outcomes, while often reducing costs for both
the member and the member's plan sponsor.
Working in conjunction with the expanded PBM service, an Express Scripts
Canada Pharmacy will facilitate the dispensing and delivery of
prescription drugs to treat ongoing medical conditions, such as
diabetes high blood pressure and high cholesterol. The prescription is
subsequently delivered, via free standard shipping, to patients' homes
or to the address they designate.
A skilled team of pharmacists and pharmacy assistants verify the
clinical quality of those prescriptions filled. Patients also have
access to pharmacists to answer questions about their medications.
With Express Scripts Canada's expanded PBM service, Canadian plan
sponsors have access to proven tools to better manage the cost of the
prescription drug benefit while providing plan members with an enhanced
prescription drug service.
About Express Scripts Canada
Express Scripts Canada, a registered business name of both ESI Canada
and Express Scripts Canada Services, each an Ontario partnership, is
indirectly owned by Express Scripts, Inc., and is one of Canada's
leading providers of health benefits management services. From its
corporate headquarters in Mississauga, Ontario, just outside Toronto,
Express Scripts Canada provides a full range of integrated pharmacy
benefit management (PBM) services to insurers, third-party
administrators, plan sponsors and the public sector, including
health-claims adjudication and processing services, Home Delivery
Pharmacy Services, benefit-design consultation, drug-utilization
review, formulary management, and medical and drug-data analysis
services, to better facilitate the best possible health outcomes at the
lowest possible cost. For more information about Express Scripts
Canada, visit its Web site at www.express-scripts.ca.
About Express Scripts
Express Scripts manages more than a billion prescriptions each year for
tens of millions of people. On behalf of our clients — employers,
health plans, unions and government health programs — we make the use
of prescription drugs safer and more affordable. We innovate to enhance
patient care, reduce pharmacy-related waste and increase therapy
adherence. Building on a strong clinical foundation, we apply our
understanding of the behavioral sciences — an approach we call
Consumerology® — to make it easier for people to choose better health.
To learn more, go to http://lab.express-scripts.com.
Headquartered in St. Louis, Express Scripts provides integrated pharmacy
benefit management services, including network-pharmacy claims
processing, home delivery, specialty benefit management, benefit-design
consultation, drug-utilization review, formulary management, and
medical and drug data analysis services. The company also distributes a
full range of biopharmaceutical products and provides extensive
cost-management and patient-care services.
For more information, visit www.Express-Scripts.com
Express Scripts Safe Harbor Statement
This press release contains forward-looking statements, including, but
not limited to, statements related to the Company's plans, objectives,
expectations (financial and otherwise) or intentions. Actual results
may differ significantly from those projected or suggested in any
forward-looking statements. Factors that may impact these
forward-looking statements can be found in the Management's Discussion
and Analysis of Financial Condition and Results of Operations in the
Company's Form 10-Q filed with the U.S. Securities & Exchange
Commission (SEC) on May 10, 2012. A copy of this form can be found at
the Investor Relations section of Express Scripts' Web site at http://www.express-scripts.com/corporate.
We do not undertake any obligation to release publicly any revisions to
such forward-looking statements to reflect events or circumstances
after the date hereof or to reflect the occurrence of unanticipated
SOURCE ESI Canada
For further information:
Paul Stulberg, Director of Marketing & Communications
(905) 712-6301 firstname.lastname@example.org