Essential tips to help you Fly Smart this Holiday season

Canadian Transportation Agency launches helpful videos for air travellers

GATINEAU, QC, Dec. 18, 2015 /CNW/ - Just in time for peak Holiday travel season, the Canadian Transportation Agency today launched a series of videos to help air travellers make sure their trips go as smoothly as possible.

Available on the Agency's website and via YouTube, these short, informative clips explain in straightforward terms how travellers can deal with some of the most common problems they face – such as ticketing issues, lost and delayed baggage, or scheduling irregularities – and provide useful tips on how to minimize the risk that these issues will arise.

The Agency is also pleased to introduce an updated version of its popular Fly Smart air travel guide. Thanks to its new, mobile-friendly interface, this resource tool and the videos will help air travellers understand their rights and responsibilities, both at home and on the go.


"During this busy travel period, many Canadians are taking flights to see family and friends or enjoy a vacation," said Scott Streiner, Chair and CEO of the Canadian Transportation Agency.  "Most of these trips go smoothly, but occasionally, there are issues.  The Agency is committed to helping travellers understand their rights and responsibilities, as well as the recourse processes available to them if problems arise that can't be resolved directly with their airline. Our new videos and updated Fly Smart guide will help get this information to consumers."

Quick Facts

  • As an independent quasi-judicial tribunal and regulator, part of the Agency's job is to resolve disputes between air passengers and airlines. The Agency does this through informal facilitation, mediation, and more formal adjudication, and by informing passengers about their rights and responsibilities.
  • By law, an airline must list its terms and conditions of carriage in a document called a tariff. A tariff is essentially the contract between the airline and its passengers, setting out each party's responsibilities and obligations.
  • Ninety-five percent of air travel complaints received by the Agency in 2014-2015 were resolved through facilitation.

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SOURCE Canadian Transportation Agency

For further information: Media Relations, Canadian Transportation Agency,, 819-934-3448


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