Arrival Alert Email Notifies Customers of Rental Car Pickup Details
TORONTO, Sept. 5, 2012 /CNW/ - Building upon its reputation for exceptional customer service, Enterprise Rent-A-Car is now offering Arrival Alerts to Enterprise Plus loyalty program members at airport rental locations throughout North America.
Enterprise Plus members can now receive an email alert regarding their rental approximately one hour prior to their scheduled arrival with important details including the reservation number, pickup time and directions to the rental location. Arrival Alerts will be automatically sent to members who have opted-in for email communications. However, modifications or cancellations within 24 hours of pickup might not be reflected in the email.
"The Enterprise Rent-A-Car brand is well known for its exceptional customer service, and new features like Arrival Alerts demonstrate how we are continually striving to improve our customers' rental experience," said Jim Stoeppler, Enterprise brand director. "Travelling can be stressful, and Arrival Alerts are designed to give customers the information they need - nothing more, and nothing less - at their fingertips, in one simple email."
Enterprise Plus members earn points redeemable anytime for free rental days of any qualifying rental in Enterprise Rent-A-Car's network of more than 5,500 neighbourhood and airport locations throughout North America. Membership benefits also include access to members-only check-in at participating locations, dedicated phone lines for expedited service, and special members-only offers through the program's "Email Extras" e-newsletter.
To take advantage of Arrival Alerts and additional Enterprise Plus benefits, enrol online at www.enterprise.ca/plus.
About Enterprise Rent-A-Car
Founded in 1957 and known for an extensive network of locations, everyday low rates and outstanding customer service, Enterprise Rent-A-Car is an internationally recognized brand that has been named to BusinessWeek magazine's annual list of "Customer Service Champs" in 2007, 2008, 2009 and 2010. In addition, Enterprise won Budget Travel magazine's 2010 and 2011 Readers' Choice Award as their favorite rental car brand for customer service around the globe. Further, the Enterprise Rent-A-Car brand also led the car rental industry in an annual North American airport car rental survey, which includes both leisure and business travellers, for seven years in a row.
With more than 440 neighbourhood and airport locations throughout Canada, Enterprise Rent-A-Car operates not only as a key provider for insurance replacement, weekend getaways and special occasions, but also as a local transportation alternative. For example, many consumers rely on mass transit during the week or simply cannot afford to purchase or maintain a vehicle on their own - so they often depend on local Virtual Car® rental service and take advantage of Enterprise's "everyday low price," including popular weekend rates starting at $9.99 per day (the rate includes 100 free kilometres a day).
SOURCE: Enterprise Rent-A-Car
For further information:
Meghan Maguire, Enterprise Rent-A-Car