FREDERICTON, April 15, 2015 /CNW/ - Enterprise Holdings, the largest car rental company in the world, today announced a partnership with the New Brunswick Government aimed at creating jobs in the province.
Enterprise Holdings, which owns and operates the Enterprise Rent-A-Car brand, will be recruiting for full-time Contact Centre roles in Fredericton and Moncton in the coming months. These jobs are part of the new Enterprise Rent-A-Car Call Assistance Program, or CAP. First introduced in the United States, the program features Contact Centre employees who work from home using Enterprise-patented software. CAP employees receive three weeks of paid training, at which point they become full-time customer service representatives for the company.
"CAP allows us to divert calls looking for basic information, like rates or vehicle availability, to Contact Centre employees so that employees at our branch offices can focus on the customers in front of them," said Paul Evon, Vice President and General Manager of Enterprise Holdings in Atlantic Canada. "We are thrilled to have the opportunity to bring this project to New Brunswick. By tapping into the province's talented bilingual workforce, we can ensure that our Canadian customers receive top-quality customer service each and every time we interact."
Enterprise Holdings frequently works with provincial governments across Canada on a variety of issues to improve the automobile rental industry for both consumers and the industry. In this instance, the New Brunswick Government's focus on job creation will help facilitate the CAP program. Enterprise Holdings is relying on the government for strategic counsel and expertise in launching this mutually beneficial endeavour.
"Smart partnerships like this one demonstrate our commitment to creating jobs," said Rick Doucet, minister responsible for Opportunities New Brunswick. "It will help spur economic growth and create jobs in the customer contact industry. Our skilled workforce and commitment to creating new partnerships continue to attract businesses to New Brunswick."
In the coming weeks, residents of Fredericton and Moncton will be able to access job postings from the company's careers website, http://www.go.enterpriseholdings.com/canada/. The job postings also are open to residents of Ottawa. These full-time Contact Centre Representatives will be tasked with handling inbound calls from Enterprise rental branches across Canada and the United States, assisting customers with reservations, rates and availability information in both English and French. The company is looking to fill between 50 and 100 CAP positions by June 1, 2015.
Enterprise Holdings also operates the Enterprise Rent-A-Car Management Training and Management Internship programs throughout Canada. Management Trainees receive a hands-on experience that teaches them how to run a business, empower teams and provide excellent face-to-face customer service. Other hallmarks of the program include extensive training in a wide range of business skills, including profit and loss management, business-to-business marketing and sales, and logistics.
Enterprise Holdings' promote-from-within culture is a major driver behind its need to recruit thousands of new employees annually. Last year alone, more than 11,000 individuals were promoted or took on new challenges in various positions throughout the company worldwide, contributing to new opportunities for recently hired management trainees and a need to add even more.
About Enterprise Holdings
Enterprise Holdings, the largest car rental company in the world as measured by revenue, fleet and employees, and its affiliate Enterprise Fleet Management together offer a total transportation solution. Combined, these businesses – which include extensive car rental and car-sharing services, commercial truck rental, corporate fleet management and retail car sales – accounted for $17.8 billion in revenue, employed 83,000 and operated 1.5 million vehicles throughout the world in fiscal year 2014. Enterprise Holdings, through its regional subsidiaries, operates the largest fleet of vehicles in the world through a global network of more than 8,600 fully staffed neighborhood and airport locations under the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands. The company's affiliate, Enterprise Fleet Management, provides full-service fleet management to companies and organizations with medium-sized fleets. Other transportation services marketed under the Enterprise brand name include Enterprise CarShare, Enterprise Rideshare, Enterprise Car Sales, Enterprise Truck Rental and Zimride by Enterprise.
SOURCE Enterprise Holdings
For further information: Katie Bowring, Enterprise Holdings, [email protected]