Endress+Hauser builds regional customer support centre in Edmonton

New facility will offer customer training centre and flow calibration lab

BURLINGTON, ON, Feb. 4, 2015 /CNW Telbec/ - Endress+Hauser Canada, the people for process automation, solidifies its commitment to customers in Western Canada with the construction of a new Regional Customer Support Centre in Edmonton, Alberta.

Located at 91st Street, Gateway Business Park, in Edmonton, the new 20,000-square-foot facility will provide Endress+Hauser clients in Alberta, British Columbia and Saskatchewan with access to some of the most advanced technical support, training and measurement instrumentation in the world. When completed, the state-of-the-art, $10-million facility will allow Endress+Hauser to centralize inventory, technical expertise and customer service support teams in a western hub to provide customers with local stock, improved delivery times, calibration and other services, as well as hands-on training opportunities for the region.

"The construction of this Regional Customer Support Centre demonstrates Endress+Hauser's dedication to Western Canada from a partnerships, community and business perspective," said Richard Lewandowski, General Manager of Endress+Hauser Canada. "Upon completion, we expect this facility will accommodate more than 50 associates who will devote themselves to the success of our regional customers. We are excited to increase our technical, training, service and logistical presence in this regional hub."

The Endress+Hauser Regional Customer Support Centre will include:

  • Office space for Sales, Technical Support, Project Management and Service Associates
  • A warehouse for process measurement inventory to quickly support customer requirements
  • A state-of-the-art Customer Training Centre with functional process models
  • A certified Flow Calibration Lab


"We value the strong customer base we've developed in Western Canada and this facility is a sign of our commitment to providing the region with the highest quality instrumentation and services in the world," said Justin Zinke, Manager of Western Operations for Endress+Hauser Canada. "This Regional Customer Support Centre allows us to be closer to our customers, offering more product, service and training opportunities to help them meet their business objectives."

Construction of the new facility, in partnership with ONPA Architects and CPI Construction Ltd., began in September 2014. When completed later this fall, the facility will meet LEED standards, reflecting the same commitment to responsible development that Endress+Hauser shares with its process automation customers.

Employing more than 150 people in offices across the country, Endress+Hauser Canada has become a leading provider of complete solutions for industrial measuring technology and automation in the country. Endress+Hauser is the largest independent manufacturer of instrumentation in the world, with global manufacturing facilities, over 12,000 associates, and net sales of over $2 billion CAD.

The Endress+Hauser Group
Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. The Group employs 12,000 personnel across the globe, generating net sales of 1.8 billion euros in 2013.

With dedicated sales centers and a strong network of partners, Endress+Hauser guarantees competent worldwide support. Its production centers in 11 countries meet customers' needs and requirements quickly and effectively. The Group is managed and coordinated by a holding company in Reinach, Switzerland. As a successful family-owned business, Endress+Hauser is set for continued independence and self-reliance.

Endress+Hauser provides sensors, instruments, systems and services for level, flow, pressure and temperature measurement as well as analytics and data acquisition. The company supports customers with automation engineering, logistics and IT services and solutions. Endress+Hauser products set standards in quality and technology.

Endress+Hauser works closely with the chemical, petrochemical, food & beverage, oil & gas, water & wastewater, power & energy, life science, primaries & metal, renewable energies, pulp & paper and shipbuilding industries. Endress+Hauser supports its customers in optimizing their processes in terms of reliability, safety, economic efficiency and environmental impact.

Founded in 1953 by Georg H Endress and Ludwig Hauser, Endress+Hauser has been solely owned by the Endress family since 1975. The Group has developed from a specialist in level measurement to a provider of complete solutions for industrial measuring technology and automation, with constant expansion into new territories and markets.

SOURCE Endress+Hauser

Image with caption: "A view of the Endress+Hauser Regional Customer Support Centre under construction at 91st Street, Gateway Business Park, Edmonton (CNW Group/Endress+Hauser)". Image available at: http://photos.newswire.ca/images/download/20150205_C5523_PHOTO_EN_11865.jpg

For further information: Justin Zinke, Manager Western Operations, Endress+Hauser, Suite 400, 805 10 Ave SW, Calgary, AB T2R 0B4, Phone: 403 295 5635, Justin.Zinke@ca.endress.com, www.ca.endress.com; Jay Reyes, Account Manager, Torchia Communications, 366 Adelaide St. East, # 337, Toronto/ON M5A 3X9, Phone : 416 341 9929 Ext. 222, jay@torchiacom.com, www.torchiacom.com

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