Dykeman Dewhirst O'Brien LLP Health Law Presents a Conference On Disruptive
Clients, Families & Staff: Responding with Confidence & Compassion

                April 29, 2010 - 8:30 a.m. to 4:00 p.m. (EST)
                    St. Andrew's Club & Conference Centre
               150 King St. West (at University), Toronto, ON
                        Conservatory One - 16th Floor

TORONTO, March 4 /CNW/ - Health care settings seem to bring out the best and worst in people. There are no perfect answers when managing disruptive behavior - but there are good response strategies. Our faculty will walk you through common but difficult scenarios and you will take away tools and checklists for your workplace. Hear from leading experts on how to:

    -  Identify and prevent problems before they happen
    -  See situations from a patient/family perspective
    -  Reestablish therapeutic relationships after serious disagreements
    -  Meet your legal obligations
    -  If necessary, escalate your response to set limits and take action
    -  Comply with new violence and harassment in the workplace prevention

Webcast available.


For further information: For further information: Kate Dewhirst, (416) 967-7100 x 229, ls@ddohealthlaw.com

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