TORONTO, Jan. 19, 2012 /CNW/ - Digitcom, a leading Canadian business phone systems and data networks distributor, was recently recognized as an Avaya "Partner in Customer Excellence," a newly created designation that identifies and rewards channel partners who achieve significantly higher scores in their customer satisfaction surveys.
As Avaya's Vice President of Worldwide Channels Jeremy Butt explains, "We are removing obstacles and improving accessibility, making it easier for the best and the brightest to do business with us. Avaya retains its laser focus on enterprise communications and open standards and we remain committed to educating and authorising partners who share our passion and vision. With commitment of this level on both sides I'm sure that the year ahead will be our best yet."
With an expansive worldwide network of channel partners, customer satisfaction has become a critical element in how Avaya determines partner level status. This new designation recognizes those who excel in this field, highlighting them in Avaya's Partner Locator.
As a recent winner of Avaya's prestigious SME Canadian Business Partner of the Year award—for which eligible companies must achieve a 90 percent customer satisfaction rating, demonstrate industry leadership and outperform key strategic goals—and one of a few select Avaya "SME Expert" dealers in North America—a certification that honours both a company's high level of customer satisfaction and unrivalled technical expertise—this new distinction as an Avaya "Partner of Excellence" once again demonstrates Digitcom's longstanding commitment to customer satisfaction and its continued excellence in customer service.
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