OpenText Improves Operational Efficiency, Increases Productivity and Lowers Costs for U.S. Insurance Firm
WATERLOO, Ontario, Oct. 18, 2016 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that Corporate Synergies, a U.S.-based insurance and employee benefits firm, successfully adopted OpenText to digitize its fax operations through the OpenText Cloud. Using OpenText, the firm eliminated paper-based document delivery to speed client service, increase employee productivity and lower costs.
Corporate Synergies previously used standalone fax machines to send and receive customer documents.
"The use of fax machines impacted the efficiency and productivity of our employees," said Anthony DiLallo, Vice President and CFO of Corporate Synergies. "They would be on the phone when a fax arrived, then walk to the machine to collect the document, return to the workstation, process the information, and return to the machine to send additional documents. We needed to find a solution that would automate fax processes."
After reviewing various vendors, Corporate Synergies decided that OpenTextTM Fax2Mail made sense. An email-based faxing service, OpenText Fax2Mail allows employees to send and receive faxes as electronic messages, directly within their email accounts. With OpenText Fax2Mail, Corporate Synergies eliminated the need for paper faxes, fax machines, fax servers, and all related fax and telephony infrastructure, resources and costs. The OpenText cloud-based fax solution streamlines the flow of information between clients, employees, insurance carriers, doctors and other players, and results in swifter communications and time saved.
"With OpenText Fax2Mail, our employees can manage inbound and outbound faxing directly within their email accounts," DiLallo said. "The employee can read the fax, look into the client's issue, resolve the problem and fax back documentation without ever leaving their desk."
The firm's IT group enjoys the added benefit of not having a fax infrastructure to manage. "Quite literally, there are no issues or complaints with regard to the OpenText Fax2Mail solution," DiLallo said. "We implemented it without issues, and it's working like a dream. From an IT perspective, it runs in the background and we don't have to worry about it."
OpenText Fax2Mail is part of the OpenText EIM portfolio, which is designed to enable organizations to discover and manage information to spur growth and innovation and decrease time to competitive advantage. The platform consists of comprehensive and integrated product solutions including Content Suite, Process Suite, Experience Suite, Analytics Suite and Business Network. OpenText's EIM solutions are available for deployment on-premises, in the cloud and in hybrid deployments.
OpenText enables the digital world, creating a better way for organizations to work with information, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTC) visit opentext.com.
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