GURGAON, India, July 13, 2015 /CNW/ - Cloud Contact Center Technology provider, TexoCC today announced a $5 million Series-A round of venture capital funding. The round was led by Forum Synergies. The fresh funds would be used to enhance its Cloud Contact Center and Sales Acceleration offering and marketing in the US.
Mr. Sachin Bhatia, Co-founder Drishti and EVP of TexoCC, said, "Contact Center Technology plays a core role in consumer facing businesses and it's still too complex and IT driven. With TexoCC, we aim to bring power of enterprise-grade contact centers to the business teams and operations, delivered through cloud with minimal dependency on IT."
Apart from the Cloud Contact Center offering, TexoCC has launched Sales Engagement Hub which is a Sales Acceleration Software that helps remote sales teams.
"Sales Acceleration is a very exciting space and is growing very fast as more and more B2B sales happen remotely. The current Marketing Automation and CRM tools are inefficient for Inside Sales Teams. With Sales Engagement hub, we intend to empower sales reps with analytics driven intelligence and communication tools which allows them to prospect faster and close more sales," added Sachin Bhatia.
TexoCC launched two products - Customer Engagement Hub (CEH) and Sales Engagement Hub (SEH) in Sep 2014. Since the launch, TexoCC has steadily grown with wins like Grofers, PepperTap, UrbanClap, Subway, DataQuest, Aspire Systems, Immigration and Migration - Australia etc.
Parent company Drishti will be fueling the fresh capital to accelerate TexoCC's footprint in the US market. A major portion of the funds will be invested to maneuver the research and development projects for Texo SEH and CEH. Additionally, the funds will be used to fuel marketing and sales initiatives in US market to augment existing traction.
Mr. Samir Inamdar, Co-founder MD & CEO of Forum Synergies, will join the Board of Drishti. Mr. Inamdar said, "The ongoing transformation of contact centers, their increasing criticality to business and the exploding cloud opportunity, position Ameyo perfectly for explosive global growth. We are confident that the complementary skill-sets of the founder team of Bishal, Sachin and Nayan give Drishti the edge in creating significant value for our investors."
Originally published on Ameyo Newsroom
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