Frost & Sullivan Recognizes ClickSoftware for both Customer and Business Impact
BURLINGTON, Mass., Feb. 7, 2018 /CNW/ -- ClickSoftware, the leading provider of field service management software, today announced it has been recognized by Frost & Sullivan with a Customer Value Leadership Award for its SMB solution, StreetSmart. StreetSmart's mobile workforce app seamlessly connects field service jobs with cloud-based administrative applications to deliver comprehensive functionality in a turnkey solution.
Frost & Sullivan's Customer Value Leadership Award is awarded based on two key factors: customer impact and business impact—with criteria that includes, but is not limited to, customer purchase experience, customer ownership experience, financial performance, customer acquisition and growth potential.
"SMBs face similar challenges as large companies, and often the application of proper technology is the solution," said Alex Becker, general manager at StreetSmart. "Service companies need an edge to compete today, including greater visibility into workforce activity and insights into job data—increasing productivity in the field and easing the administrative burden on the back office. We are proud to be recognized for our dedication to serving the SMB community with a mobile workforce management solution that can be deployed in as little as a day, providing fast time-to-value—often within the first month of deployment."
StreetSmart was recognized by the analyst group for the breadth of its capabilities, the affordability of its prepackaged solutions, its professional and personalized onboarding process, and its 24x7x365 live tech support.
Frost & Sullivan Industry Director Jeanine Sterling wrote "Frost & Sullivan has a global team of analysts and consultants continuously researching a wide range of markets across multiple sectors and geographies. As part of this ongoing research, they identify companies that consistently deepen customer relationships by offering superior products and services that deliver a clear, demonstrable ROI. This research involves extensive primary and secondary research across the entire value chain of specific products. Against the backdrop of this research, Frost & Sullivan is pleased to recognize ClickSoftware as the Customer Value Leader in the SMB Mobile Workforce Applications industry."
The report also states "[StreetSmart] does not sit on its laurels, and continues to investigate and implement new growth strategies that place it ahead of its competitors in terms of both near- and long-term potential."
StreetSmart is a division of ClickSoftware, the leading provider of field service management solutions.
ClickSoftware is a leading provider of field service management software. ClickSoftware enables customers with intelligent, automated decision making delivered in real time. The cloud-based Click Field Service Edge platform is a cutting-edge solution for optimizing the scheduling and management of a mobile workforce and mission-critical service operations.