Customers of furniture and appliance retailers can now track each step of their item's delivery thanks to this web app that provides live updates on computers, tablets, smartphones, and the new Samsung and Apple watches.
MONTREAL, April 7, 2015 /CNW Telbec/ - Clear Destination has announced the launch of a brand new web app that customers can use to track the delivery of large household items, like furniture and appliances. It is the first home delivery tracking web app to provide such complete details on each step of the delivery, from the moment customers make the purchase and schedule the shipment, to real-time updates on the item's location until it's been delivered. The web portal is destined for retailers of large household items, and it is available on all web browsers, iPhone, Android, Windows phone, Blackberry (through a software development kit), and on the new Samsung and Apple watches.
"We've essentially eliminated the mystery of what happens between purchasing a large household item and when it gets to your home," says Clear Destination CEO Christian Lafrance. "This revolutionary web app isn't just going to provide consumers with the real-time status updates they need; it'll also allow retailers to modernize their customer service because they'll be able to constantly check the quality of their delivery practices, and enhance them as needed. On top of drastically reducing the number of phone calls made to customer service, this level of transparency completely improves communications between the customer, the retailer, and the delivery team."
To use the app, a customer first signs in securely via their computer or smartphone, and can instantly locate their item in real-time on a map. Customers can also arrange to receive notifications by texts or emails.
The site has a comprehensive set of tracking features: on top of seeing their purchase, address, and scheduled delivery date, customers will also see pictures of the delivery team assigned to their items, a map with a truck icon displaying the real-time location of the delivery team, the number of deliveries the team has to make before arriving at the customer's home, an estimated time of arrival (ETA), a customer service chat window, and the ability to cancel or reschedule a delivery at any time. Plus, if the delivery team arrives at the customer's home when no one is available, they'll take a picture of the house or building and upload it to the tracker to demonstrate that they attempted a delivery.
"My goal has always been to bring the convenience and clarity we associate with Amazon to the world of furniture and appliances," Lafrance adds. "With this web app, I can honestly say we've arrived."
The web app is available immediately for any retailers of large household items.
About Clear Destination
Clear Destination provides groundbreaking solutions that combine advanced mathematical algorithms and software engineering to completely automate every step of the home delivery process. From route planning for trucks to tracing and tracking all delivery data, Clear Destination makes home deliveries quicker, easier and much more efficient. Focusing specifically on large items like furniture and appliances, Clear Destination's home delivery solutions are available to retailers, vendors and transportation companies in North America, Europe and Australia. To find out more about Clear Destination, visit the website at www.cleardestination.com
SOURCE Clear Destination
For further information: George Nimeh, [email protected], (514) 883-5253