TORONTO, Feb. 24, 2015 /CNW/ - CIBC (TSX: CM) (NYSE: CM) today announced that it has received awards for
innovation and client service from UK based magazine International
Banker. CIBC received awards in two categories - Best Innovation in
Retail Banking for Canada, and Best Customer Service Provider for North
The award for Best Innovation in Retail Banking in Canada is based on
CIBC's culture of innovation to meet the needs of clients, both today
and in the future. According to International Banker, CIBC has
demonstrated itself to be a leader in this area through numerous "first
to market" innovations in mobile financial services.
"Our focus on innovation is making a difference to the client
experience, and this recognition further reinforces how important these
investments are to our clients and our bank," says David Williamson,
Senior Executive Vice President and Group Head, Retail and Business
Banking, CIBC. "As we continue to invest in our business, our goal is
to make banking easy, personalized and flexible for our clients, which
we believe is the key to building deeper client relationships."
The second award to CIBC for Best Customer Service Provider for North
America was based in part on CIBC's focus on the banking experience
across channels depending on a client's preferences. In addition,
CIBC's investments in 2014 to enhance the in-branch experience and
deepen relationships with clients through the new COMPASS system were
also recognized. COMPASS reduces the time it takes to start a deeper
banking relationship and pre-approves certain credit products based on
"Changes in client needs are reshaping what it takes to deliver a great
client experience, as client preferences have shifted towards a mix of
digital channels for everyday banking coupled with personalized advice
when discussing financial goals," adds Mr. Williamson. "By delivering
firsts in mobile innovation coupled with a focus on the client
experience in our branches, our clients benefit from banking when,
where, and how they want."
About International Banker
International Banker is the flagship brand of Finance Publishing.
Finance Publishing is one of the world's leading sources of
authoritative analysis on finance, international banking and world
affairs. It delivers information with excellence through a wide range
of accessible formats, from newsletters and magazines to conferences.
For more information, please visit: http://internationalbanker.com/
CIBC is a leading Canadian-based global financial institution with
nearly 11 million personal banking and business clients. Through our
three major business units - Retail and Business Banking, Wealth
Management and Wholesale Banking - CIBC offers a full range of products
and services through its comprehensive electronic banking network,
branches and offices across Canada with offices in the United States
and around the world. You can find other news releases and information
about CIBC in our Media Centre on our corporate website at www.cibc.com.
For further information:
Caroline Van Hasselt, Director, External Communications, 416-784-6699 or firstname.lastname@example.org