OpenText Delivers Information Management Solution to Help Behavioral Health Organization Realize its Mission of Changing Lives, Saving Lives
WATERLOO, Ontario, Aug. 8, 2017 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced that the Center for Life Management (CLM), an organization dedicated to providing professional, caring, and comprehensive behavioral health care services, has selected OpenText to power its document management system. Using OpenText ApplicationXtender combined with ECM Toolbox Workflow, CLM is able to improve the patient and staff experience, ensure patient care, and deploy staff to more value-added work.
New Hampshire based CLM provides traditional mental health services as well as help with substance abuse issues to more than 5,000 patients per year. The organization was using a ten-year-old, legacy document management system that had not evolved to accommodate the company's growing needs. CLM selected OpenText's document capture and retention management capabilities as well as seamless integration with other applications. With the new solution, CLM is able to scan, store, retrieve, and preserve information, while providing role-based access from nearly any device or web browser.
"We chose OpenText ApplicationXtender because we wanted a system that would help us realize our mission of 'Changing Lives, Saving Lives', and do it in a responsible way," said Patrick Ulmen, vice president and chief information officer at CLM. "We don't only deliver services, but also bill for the services, document the services, store records associated with the services, and then mine those records to figure out what we are doing well and what we can do better. We then take that information and drive it into improving services."
Previously at patient check-in, CLM's front desk staff made physical copies of each patient's insurance cards which were later moved into an electronic file to be reviewed, updated, and stored. With the OpenText solution, front desk staff can scan and check the patient card against current information in the system, updating it if necessary, all without leaving the desk. Backend staff is automatically notified of the new insurance information via ApplicationXtender's Workflow Manager, allowing check-in staff to focus on making patients feel as welcome as possible and prepare for their appointments.
"Non-profits are mostly about staffing—any money we put into technology potentially takes money away from staffing. So whatever solution we chose had to enable staff to do their jobs better," said Ulmen. "But the value goes well beyond staff savings—it's the customer experience. We really do believe technology helps us achieve our mission. All I have to do is sit in our office downstairs and watch staff interacting with the customers, and I know we're delivering."
With the often urgent nature of its services, CLM must also ensure that staff can always access patient information. By housing a copy of every final document in CLMs electronic medical record (EMR) system, the OpenText solution helps enable quick access to records, even if the EMR goes down. With the new solution in place, CLM has been able to reduce response time to about three seconds, 88 percent faster than with the previous system. Time necessary to return a document once selected has also improved, allowing more than 100 staff members to utilize the faster process daily.
Ulmen added, "Our providers can sleep well knowing those caring for the patient have all of the information necessary to make the best decisions possible."
Although CLM does not have the resources to implement a dedicated human resource management solution, it still needs to manage its HR records. OpenText automates the workflow and processes associated with such documents and stores them, enabling CLM to get even more value out of the system. These solutions also enable CLM's auditors to simply look at final documents while preventing alteration or modification.
"Our investment in OpenText enables our staff to do less repetitive tasks and frees them to do more challenging, value-added work. I'm very happy that we have established a relationship with OpenText and see our partnership growing over the coming years," concluded Ulmen.
The OpenText EIM portfolio is designed to enable organizations to discover and manage information to spur growth and innovation and decrease time to competitive advantage. The platform consists of comprehensive and integrated product solutions including Content Suite, Process Suite, Experience Suite, Analytics Suite, Discovery Suite and Business Network. OpenText's EIM solutions are available for deployment on-premises, in the cloud and in hybrid deployments.
OpenText enables the digital world, creating a better way for organizations to work with information, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com.
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