Canpar and InPost Lockers 24/7 roll out partnership to eliminate missed deliveries and improve customer service
12 Nov, 2015, 07:30 ET
Over 1000 new locations slated for 2016
TORONTO, Nov. 12, 2015 /CNW/ - Canpar Courier, a subsidiary of TransForce (TSX: TFI), Canada's leader in transportation and logistics, is now offering customers the added convenience of 24/7 parcel pick up at an InPost 24/7 Automated Parcel Locker. With this new service, Canpar customers will no longer need to make the trip to the Canpar warehouse to retrieve their parcel after missing a delivery. Missed deliveries will now be redirected to the nearest InPost Locker in the vicinity of the delivery address.
An initial pilot program, launched this September, targeted 80 InPost Lockers currently servicing the GTA. This will be expanded to take advantage of the rapidly growing InPost Locker network with a further 200 GTA locations by the end of this year and another 1000 locations Canada-wide in 2016.
Laurie Speed-Stoneburgh, Vice President, Sales & Customer Service at Canpar says, "By including the InPost Locker network as a parcel pick up point for Canpar customers we can now offer a more flexible solution to those who miss a parcel delivery. The option to pick up at a conveniently located locker has been very well received by our customers in the GTA providing the ultimate flexibility to retrieve their items when and where they want."
InPost lockers are accessible 24/7 and the self-serve pick up process takes under 10 seconds to complete. In addition, redirecting to an InPost locker is a more efficient missed delivery solution for Canpar, avoiding the need for redelivery or returning the parcel to the warehouse.
Canpar has recognized that more convenient delivery options are key to improving customer experiences and to building market share in Canada. Studies show that half of households are unattended during working hours and over 40% of consumers are more likely to shop online when locker delivery is available*.
"Our automated parcel machines are becoming an irreplaceable form of easy and quick delivery of items for all Canadians,'' says InPost Canada CEO Tony Jasinski. "We are delighted to be partnering with Canpar, a courier dedicated to ensuring everyone's shopping and customer-service expectations are surpassed."
InPost is a global company with a ground-breaking system. It allows those who make online purchases to conveniently pick up their packages at any time of day from a designated network of automated parcel machines. The InPost concept, proven around the world, is the perfect remedy for missed courier deliveries and offers the ultimate in e-commerce shopping convenience.
InPost plans to rollout 1,000 additional locations nationally in 2016 under site agreements with major retailers, grocery outlets and gas stations.
About InPost Worldwide
The InPost parcel-locker network is the largest international network of automatic machines making it easy to send and receive parcels 24/7. The terminals are located in convenient locations. This customized solution is already present in more than a dozen countries, including: Australia, Chile, Columbia, Estonia, France, Great Britain, Ireland, Iceland, Italy, Latvia, Lithuania, Poland, Russia, Slovakia, Ukraine and the Czech Republic. Currently, there are more than 4,000 parcel lockers based on InPost technology located worldwide.
About Canpar Inc.
Canpar Courier, a wholly-owned division of TransForce Inc. (TSX: TFI), offers a reliable, cost effective alternative for your regular day-to-day shipping needs to virtually all points accessible by public roads to all ten provinces of Canada and the continental United States. With over 25 years of specialized package shipping and an efficient "hub and spoke" pick-up and delivery system, we have created a vast, modern network of 60 terminals and line haul systems to provide solid dependable service, easy access to tracking information and first-class Customer Service. Because of our wide next day delivery area, customers are able to receive our express service at ground rates.
*IMRG Consumer Home Delivery Review 2014, Market research 2014, InPost Lockers Australia
SOURCE InPost Canada Inc
Image with caption: "InPost 24/7 Lockers are placed in high traffic locations to provide 24/7 access to customers picking up parcels (CNW Group/InPost Canada Inc)". Image available at: http://photos.newswire.ca/images/download/20151112_C7320_PHOTO_EN_543195.jpg
Image with caption: "InPost and Canpar (CNW Group/InPost Canada Inc)". Image available at: http://photos.newswire.ca/images/download/20151112_C7320_PHOTO_EN_543197.jpg
For further information: For queries, please contact: Tony Jasinski CEO, InPost Canada Inc., 55 Browns Line, Toronto, ON M8W 3S2, [email protected]; Laurie Speed-Stoneburgh, Vice President, Sales & Customer Service, Canpar Courier, 201 Westcreek Blvd. Suite 102, Brampton, ON, [email protected]
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